PURPOSE:

As a Drive Up & Go (DUG) Lead, you will be responsible for managing the people, processes, and tools to create an exceptional customer experience. From selecting the best produce to delivering an on-time order, you will help lead DUG associates to pick, stage, load, and hand off on-line grocery orders. As a dynamic and engaged leader, you will be responsible for creating a positive and consistent customer experience while growing E-Commerce sales and meeting performance targets.

DUTIES & RESPONSIBILITIES:

• Provide customer service as currently defined by the employer within the scope of the position and within company policy.

• Operate handheld computer/scanning unit to check in item from the order, ensuring the merchandise matches the order.

• Ability to identify and locate items in a proficient manner within the three categories of the store (ambient, chilled, and frozen).

• Monitor the processing of all customers’ orders to ensure customers receive all products that have been ordered/charged for.

• Monitor/review the picking of orders to ensure time commitments are met.

• Bag grocery items and place them into bins.

• Push filled cart to the DUG area to be staged on to hand trucks.

• Push loaded hand truck to customer vehicle for handoff.

• Train, schedule and supervise Personal Shoppers.

• Ensure all daily/weekly routines are adhered to, to demonstrate due diligence about legal compliance.

• Maintain cleanliness of store and DUG area.

• Adhere to uniform and grooming policy as defined within company policy.

• Other duties as assigned.

GENERAL REQUIREMENTS:

The following describes the general qualifications and physical, sensory, and mental abilities normally associated with performing the essential functions of this position:

• Demonstrated prior customer service or related experience

• Knowledge of products, product pricing and store layout

• Ability to use basic math skills

• Ability to operate company operating systems for online shopping

• Excellent customer service skills

• Ability to understand and follow instructions, and ability to read, retain and comprehend guidelines, policies and

• procedures applicable to the position

• Ability to multi-task and work in a fast-paced environment

• Ability to work independently as well as within a large team

• Self-motivated and driven to increase knowledge of Albertsons Safeway products and share that knowledge with our

customers

• Ability to provide regular and predictable attendance. (Employees may be scheduled to work early mornings, evenings, weekends and holidays, and schedules may vary on a weekly basis)

• Ability to comply with workplace conduct standards

PHYSICAL REQUIREMENTS:

The following attempts to communicate the traditional physical demands associated with this position:

• Seldom: 1-2 hours, Occasional: 3-4 hours, Frequent: 5-6 hours, Continuous: 7+ hours (Based on an 8-hour workday.)

• Lift/Carry: Frequent/carry 5-35 lbs. o Seldom carries 35+ pounds

• • Push/Pull: Frequent, push/pull 10-35 lbs. products

• • Squat/Kneel: Occasional

• • Bend/Stoop: Occasional

• • Twist/Turn: Frequent

• • Stand/Walk: Continuous

• • Grip/Grasp: Frequent

• • Reach: Frequent