Non-Complex Business CPS Manager

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business (Choose the relevant description)

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through
a diversified, multichannel distribution network.

About the role

The Systems Analyst supports day-to-day operational systems by translating business needs into functional system solutions and ensuring applications run reliably and efficiently.

This role works closely with Operations and IT teams to gather requirements, document processes, coordinate system enhancements, execute testing, and resolve incidents. The position plays a key role in maintaining system stability while driving continuous improvements and automation initiatives that enhance productivity, service levels, and overall operational performance.

What You Need to Know

• Solid understanding of operational processes and how systems support day-to-day business activities
• Experience gathering and documenting functional requirements, process flows, and system specifications
• Familiarity with system enhancements, configurations, testing (UAT/SIT), and release support
• Ability to analyze operational data and identify improvement or automation opportunities
• Understanding of integrations between systems and data flows
• Experience coordinating with IT teams, developers, and third-party vendors
• Knowledge of change management and production support best practices
• Strong documentation, organization, and follow-up skills to ensure timely delivery
• Ability to work in fast-paced environments supporting multiple priorities simultaneously

What we’re looking for:

Behavioral competencies:

• **Execution & Accountability.**Takes ownership of tasks and follows through to ensure timely and high-quality delivery
• **Problem Solving Mindset.**Identifies issues quickly, analyzes root causes, and proposes practical solutions
• **Customer & Service Orientation.**Responds proactively to business user needs with a focus on service quality and reliability
• **Collaboration & Teamwork.**Works effectively with Operations, IT, and vendors to deliver shared outcomes
• **Organization & Attention to Detail.**Maintains accurate documentation, tracks activities, and manages multiple priorities with precision
• **Adaptability.**Comfortable working in dynamic environments with changing priorities and operational demands
• **Clear Communication.**Communicates technical concepts in a simple, business-friendly manner

Functional competencies:

• **Requirements Gathering & Documentation.**Ability to capture, document, and validate business and functional requirements
• **Process & Workflow Analysis.**Maps current processes, identifies gaps, and recommends system or process improvements
• System Testing & Implementation Support. Experience with SIT/UAT, test cases, defect tracking, and release support
• **Production Support & Incident Management.**Troubleshooting, root cause analysis, and resolution of system issues
• System Configuration & Enhancements. Supports minor changes, improvements, and coordination with development teams
• **Data Analysis & Reporting.**Uses operational data to identify trends, issues, and opportunities for optimization
• **Vendor & Stakeholder Coordination.**Works effectively with internal IT teams and third-party providers to deliver solutions
• **Continuous Improvement & Automation.**Identifies opportunities to streamline and automate manual tasks

A look at our benefits

At AIG, we have a 100-year legacy of working to make the world a better place. And that begins with our employees. We’re proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, savings, financial protection, and wellbeing. We provide a variety of leaves for personal, health, family, and military needs. For example, the “Giving Back” program allows you to take up to 16 hours a year to volunteer in your community.

We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

Functional Area:

IT - Information Technology:

AIG SEGUROS MEXICO S.A. DE C.V.