Solution Account Manager at Adobe

Adobe is looking for a Solution Account Manager (SAM) to help customers grow, succeed, and realize measurable value from their investment in Adobe solutions. This role brings together account management and customer success, with clear ownership of maintaining revenue, renewal, and expansion.

You will partner with a defined set of customers to understand their priorities, strengthen adoption, and identify new ways Adobe can support their business. Your success will be measured by customer outcomes, long-term relationships, and steady revenue growth.

What You’ll Do

• Manage a portfolio of accounts with responsibility for retention, renewals, and expansion revenue

• Build positive relationships with business and technical stakeholders, including senior decision-makers

• Create and implement account plans that connect customer goals to measurable outcomes

• Drive product adoption and usage, helping customers realize value quickly and consistently

• Identify, develop, and close upsell and cross-sell opportunities aligned to customer priorities

• Lead renewal conversations early, reducing risk and improving forecast accuracy

• Monitor account health using data and insights, and take action to improve engagement and outcomes

• Partner with Sales, Customer Success, Consulting, Support, and Partners to deliver a consistent customer experience

• Share customer feedback to influence product, strategy, and go-to-market decisions

• Stay informed on industry trends and digital experience solutions to guide customer conversations

What You Bring

• Experience in account management, customer success, or sales, leading all aspects of revenue retention and growth

• A track record of expanding existing accounts through upsell or cross-sell

• Ability to connect technology solutions to business outcomes

• Confidence working with senior stakeholders and navigating complex organizations

• Clear and effective communication skills across written, verbal, and presentation formats

• Comfort using data to guide decisions and prioritize actions

• Experience coordinating efforts between departments to overcome issues and deliver results

• Familiarity with SaaS, digital marketing, or enterprise technology solutions

How You Work

• You focus on customer outcomes and measurable impact

• You take ownership and follow through on commitments

• You collaborate across teams to move work forward

• You stay curious, ask questions, and look for innovative ways to solve problems

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and Gen Studio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together:

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.