Project Role :

Technology Architect

Project Role Description :

Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs.

Must have skills :

Service Now IT Service Management

Good to have skills :

NA
Minimum 15 year(s) of experience is required

Educational Qualification :

15 years full time education

Summary:

As a Technology Architect, a typical day involves designing and delivering comprehensive technology architectures tailored for platforms, products, or client engagements. This role requires defining robust solutions that address critical aspects such as performance optimization, capability enhancement, and scalability to support evolving business needs. The position demands collaboration with various stakeholders to ensure that architectural designs align with strategic objectives and operational requirements, fostering innovation and efficiency throughout the development lifecycle.

Roles & Responsibilities:

• Expected to be a SME with deep knowledge and experience.
• Should have Influencing and Advisory skills.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Lead architectural reviews and ensure adherence to best practices and standards.
• Mentor and guide junior team members to foster professional growth and knowledge sharing.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Service Now IT Service Management.
• Strong expertise in designing scalable and high-performance IT service management solutions.
• Experience in integrating Service Now with other enterprise systems and platforms.
• Ability to analyze complex technical requirements and translate them into effective architectural designs.
• Familiarity with ITIL processes and their implementation within Service Now environments.
• Skilled in troubleshooting and optimizing Service Now workflows and configurations.
• Leads multi-instance architecture and enterprise-level solutions on Service Now
• Designs end-to-end solutions across multiple applications and modules
• Drives platform strategy
• Strong expertise in data modeling and architecture design
• Designs complex integrations (cross-platform, scalable, secure)
• Defines and enforces governance, best practices, scalability, and security standards
• Works on AI/advanced solutions and innovation initiatives
• Provides technical guidance to tech leads and junior architects
• Ensures optimal platform usage (avoids over-customization)
• Drives reusable framework-based development
• Identifies and resolves performance bottlenecks
• Monitors system health and recommends improvements
• Collaborates closely with business stakeholders and product owners
• Strong understanding of security concepts and enterprise risks
• Excellent problem-solving and strategic decision-making skills

Additional Information:

• The candidate should have minimum 15 years of experience in Service Now IT Service Management.
• This position is based at our Bengaluru/ Chennai/Hyderabad/Pune office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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