Project Role: Application Tech Support Practitioner

Project Role Description: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills: Configuration Database & CI Management

Good to have skills: NA

Minimum 5 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Roles & Responsibilities:

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Ensure timely and accurate reconciliation of lifecycle data relating to program assets and the asset tracking system i.e. Service Now or any other ITAM tool.
  Track lease and warranty data in support of refresh as well as end of life processes.
  Investigate and resolve discrepancies to maintain integrity of asset data.
  Manage preparation and distribution of pre-defined and ad-hoc reports.
  Identify and report on potential issues with the asset tracking tool, supporting systems and inputs.
  Establishes linkage with configuration management, budgeting and procurement processes to track asset acquisition, utilization, configuration and retirement of assets.
  Manage data with tables in the CMDB and Assets and its Data Sources.
  Plans and manages a population of the Configuration Management System, including discovery and other data import methods.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Configuration Database & CI Management.
• Strong understanding of system integration and application support processes.
• Experience with incident management and problem resolution techniques.
• Familiarity with database management and configuration tools.
• Ability to analyze and interpret technical documentation and client requirements.
  Excellent communication (written and oral) and interpersonal skills
  Expert knowledge in MS Office applications (Excel & PowerPoint)
  Ability to work in a team environment.

Additional Information:

• A 15 years full time education is required.
  Strong knowledge on ITAM tools like Service Now ITSM/HAM Pro, BMC, Flexera
  Experience in IT Asset Management process and operational delivery environment.
  Service Now certificate (CIS), CHAMP, CAMP, CITAM certification is a plus
  Excellent communication and presentation skills.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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