採用
福利厚生
•Healthcare
•Flexible Hours
必須スキル
Customer Service
Problem-Solving
Communication
Microsoft Office
Work Schedule Environmental Conditions Job Description:
Join Thermo Fisher Scientific, a global leader dedicated to advancing science, and contribute to a team that creates meaningful impact daily. Located in our Shared Service Center in Costa Rica, our Customer Service group assists clients through every stage of the customer journey — including quotations, order management, invoicing, and master data.
As a Lead Customer Service Representative, you’ll deliver outstanding service. You will also help drive efficiency, support management, and improve processes to enhance customer experiences.
What You’ll Do
- Demonstrate leadership by offering excellent customer service and aiding colleagues in administration, order management, quotations, and master data.
- Take ownership of complex customer issues, coordinate with internal teams (Sales, Distribution, Finance), and ensure timely resolution.
- Become a CRM system expert and contribute to process improvements that improve customer happiness.
- Lead special assignments or projects, taking initiative and getting results aligned with business goals.
- Support training and onboarding of new team members, helping develop a high-performing, customer-focused culture.
- Monitor and report key performance metrics, ensuring efficiency and accuracy in all customer interactions.
- Serve as deputy to the Supervisor or Team Leader when required, providing operational data and service reports to management.
What You Bring
- Experience: 3–5 years in customer support within a shared service center, multinational, or comparable office setting.
- Education: High school diploma or equivalent experience required; a Bachelor’s degree or equivalent experience is preferred.
Skills:
Strong communication and problem-solving abilities.
- Diligent, organized, and capable of balancing multiple priorities under tight deadlines.
A proactive, “can-do” attitude with a focus on continuous improvement.
- Proficiency in Microsoft Office and familiarity with ERP systems (preferred).
- Personal Qualities: Integrity, diplomacy, and a calm, methodical approach to challenges. A great teammate who takes ownership and leads by example.
Why Join Us
At Thermo Fisher Scientific, your work contributes to a meaningful mission — empowering our customers to achieve a healthier, cleaner, and safer planet. We foster a collaborative, inclusive culture that emphasizes growth, innovation, and diversity. Join us and engage with a passionate team pursuing excellence daily!
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0
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Thermo Fisherについて

Thermo Fisher
PublicThermo Fisher Scientific Inc. is an American life science and clinical research company. It is a global supplier of analytical instruments, clinical development solutions, specialty diagnostics, laboratory, pharmaceutical and biotechnology services.
10,001+
従業員数
Waltham
本社所在地
$200B
企業価値
レビュー
3.0
10件のレビュー
ワークライフバランス
3.5
報酬
3.8
企業文化
3.2
キャリア
3.5
経営陣
2.1
45%
友人に勧める
良い点
Good benefits and compensation
Nice people to work with
Learning opportunities and skill development
改善点
Poor management and leadership issues
Disengaged or unsupportive management
Frequent reorganizations and chaos
給与レンジ
2,092件のデータ
Junior/L3
Mid/L4
Junior/L3 · DATA ANALYST
1件のレポート
$130,000
年収総額
基本給
$100,000
ストック
-
ボーナス
-
$130,000
$130,000
面接体験
8件の面接
難易度
3.0
/ 5
期間
14-28週間
内定率
12%
体験
ポジティブ 12%
普 通 63%
ネガティブ 25%
面接プロセス
1
Application Review
2
Recruiter Screen
3
Hiring Manager Interview
4
Panel Interview
5
Final Interview
6
Offer
よくある質問
Technical Knowledge
Behavioral/STAR
Past Experience
Culture Fit
Industry Specific
ニュース&話題
Thermo Fisher Scientific launches Applied Biosystems™ PowerFlex™ Thermal Cycler - BioSpectrum India
BioSpectrum India
News
·
3d ago
Ninety One North America Inc. Makes New Investment in Thermo Fisher Scientific Inc. $TMO - MarketBeat
MarketBeat
News
·
3d ago
Ninety One UK Ltd Has $517.14 Million Stock Position in Thermo Fisher Scientific Inc. $TMO - MarketBeat
MarketBeat
News
·
3d ago
Thermo Fisher Scientific Inc. $TMO Stock Holdings Lifted by Ninety One SA Pty Ltd - MarketBeat
MarketBeat
News
·
3d ago