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Job Summary

We are seeking a highly qualified professional to join our team as a Senior Network Operations Engineer (Tier 3/4 – MS NOC). This role leads complex troubleshooting and operational decision-making, acting as the final escalation layer and ensuring strong alignment with stakeholders. The position drives innovation and continuous optimization of network and security services, while supporting execution coordination and overall team effectiveness within the MS-NOC Services framework.

Qualifications

• Minimum of 10+ years of experience in enterprise network operations or engineering

• Demonstrated autonomy at operational maturity level 4 or higher (expert / proactive)

• Proven experience overseeing multi-region operations (e.g., Europe, APAC, North and South America) with end-to-end visibility

• Strong exposure to ITIL-aligned operations (incident, problem, change management)

• Solid background in stakeholder management and leading continuous improvement or automation initiatives

• Ability to operate as a senior escalation point in high-impact, business-critical environments

Responsibilities

• Own Tier 3 and Tier 4 escalations, including root cause analysis, problem elimination, and operational decision-making during major incidents

• Lead and govern changes such as upgrades, patching, and planned works, ensuring documentation quality and CMDB alignment

• Continuously improve and maintain operational runbooks and procedures

• Coordinate closely with Service Desk, SOC, EDP network teams, and external vendors or operators to restore services and prevent recurrence

• Drive continuous improvement initiatives, including automation, API usage, scripted diagnostics, and intent-based changes

• Provide technical leadership and guidance to ensure operational stability across global network domains

Technical Skills (Must-Have)

• Deep engineering expertise across MS NOC domains: WAN / SD-WAN, LAN / Wi‑Fi, perimeter security, cloud interconnects, and data centers

• Advanced routing and traffic engineering skills, including BGP concepts such as inbound/outbound influence, stability monitoring, and route anomaly analysis

• Strong experience with SD-WAN operations and orchestration, including controller and control-plane troubleshooting, policy and QoS tuning, and ZTP troubleshooting

• Solid understanding of hybrid cloud networking, including Express Route, Direct Connect, Transit Gateway, Virtual WAN, and cloud routing and security constructs

• Advanced proficiency with operational tooling, monitoring, and observability platforms such as Service Now, Zabbix, Solar Winds, Grafana, Splunk or Elasticsearch

• Experience with knowledge and network management tools including Confluence, Cisco Catalyst Center, and phpIPAM

Certifications (Expected)

• CCNP Enterprise or equivalent certification

• ITIL Foundation or ITIL Practitioner

• Aruba Certified Switching Professional (ACSP)

• Cloud networking certification or equivalent cloud networking track

Nice to Have

• Experience working in large-scale, regulated, or tender-based service environments

• Strong scripting or automation skills (e.g., Python, REST APIs)

• Exposure to intent-based networking and advanced telemetry

• Experience mentoring senior engineers or acting as a technical authority

Additional Information

• Work Model:

Hybrid

• Location:

Lisbon or Porto

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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