Senior ServiceNow Architect at AbbVie

As a discipline expert and technical leader, drives functional performance by designing and implementing enterprise technology solutions that enable and accelerate delivery of new or improved products and services. Acts as a technical leader at group, department, and cross-functional levels, responsible for managing Technology, Solution, and System architectures and ensuring alignment with Enterprise Architecture standards. Provides architectural leadership and governance across key enterprise solutions, including service management and workflow technologies, to ensure scalability, security, and alignment with business objectives.

Responsibilities:

• Develops and drives discipline strategy aligned with functional goals and key business objectives, including enterprise solution and system architecture.

• Provides architectural leadership and design guidance for enterprise service management, Service Now, and enterprise solutions, ensuring alignment with enterprise standards and business needs.

• Ensures quality and effectiveness of major initiatives through sound architectural design, early risk assessment, and implementation of mitigation strategies.

• Partners with business, HR, OEC, IT, and BTS stakeholders to translate requirements into scalable and sustainable technology solutions.

• Reviews and evaluates solution options, enhancements, and integrations to assess enterprise impact, security, and technical fit.

• Advances technical expertise within the function by mentoring, advising, and sharing architectural best practices.

• Identifies and evaluates emerging technology trends and incorporates relevant advancements into short- and long-term architectural planning.

• Shapes and manages relationships with vendors and partners in alignment with corporate values and enterprise standards.

• Ensures adherence to corporate and divisional policies, including security, compliance, data protection, and audit requirements.

• Contributes to multi-year roadmaps and project plans, supporting proactive identification of risks and opportunities.

• Bachelor's Degree with 9 years’ experience; Master's Degree with 8 years’ experience; PhD with 4 years’ experience.

• Strong Service Now technical background in enterprise systems and solution architecture, preferably in regulated environments.

• Service Now Certified Application Architect (CAA) and/or Service Now Certified Technical Architect (CTA) certification.

• Experience designing and governing enterprise service management, Service Portal, Catalogs, HR, CSM, GRC solutions, and workflow automation.

• Demonstrated ability to evaluate solution options and design architectures that balance business needs and long-term sustainability.

• Proven ability to influence and collaborate with senior stakeholders and cross-functional teams.

• Experience working in regulated environments with security and compliance considerations.

• Strong leadership, communication, and mentoring skills.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this postingbased on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more orless than the posted range. This range may be modified in the future.

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.

• This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission,incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paidand may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

Abb Vie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

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AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.