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Abbott
Abbott

Global healthcare company creating breakthrough diagnostics and devices

Customer Service Specialist (Italian Bilingual)

职能技术支持
级别中级
地点Philippines > Taguig City : Five/Neo Building
方式现场办公
类型全职
发布1周前
立即申请

JOB DESCRIPTION:

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. The position of Customer Service Specialist is within our office located at Manila, Philippines. This role will be responsible for the processing of inbound purchase orders in an efficient and accurate manner through multiple sources – Fax, email and Esker.

This job description will be reviewed periodically and is subject to change by management.

RESPONSIBILITIES:

  • Manage and process the workflow related to customer purchase orders which includes: Fax and Email purchase orders into Esker (fax automation solution) and salesforce.com (CRM)
  • Assume ownership and responsibility for data accuracy of all sales order information that is entered into ARDx International Limited’s SAP ERP system
  • Elevate workflow issues to Order Escalation Specialists in Galway, Ireland to escalate all unsolved customer purchase orders for a timely resolution
  • Communicate with supervisor to ensure daily order processing requirements are met
  • Execute applicable Quality System processes
  • Other duties as assigned

BASIC QUALIFICATIONS | EDUCATION:

  • Must possess at least College/Bachelor’s Degree
  • Minimum 1-2 year(s) experience in a related field required
  • Knowledge of SAP or ERP applications preferred
  • Fluency in Italian language

PREFERRED QUALIFICATIONS:

  • Must be proficient in MS Office including Excel, Word and Outlook
  • Must have good keyboarding and typing skills
  • Must have data entry experience
  • Must be able to multi-task and meet deadlines
  • Must be able to communicate professionally
  • Must be willing to work night shift

COMPETENCIES:

  • Customer Focus
  • Functional/Technical Skills
  • Priority Setting
  • Problem Solving
  • Process Management

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities. To request an accommodation, please send an email to myrecruiter@alere.com.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Customer Service

DIVISION:

RMDx Rapid and Molecular Diagnostics:

LOCATION:

Philippines > Taguig City : Five/Neo Building

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

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关于Abbott

Abbott

Abbott

Public

Abbott is a global healthcare company that develops medical devices, diagnostics, branded generic medicines, and nutrition products.

10,001+

员工数

Abbott Park

总部位置

$177B

企业估值

评价

10条评价

3.8

10条评价

工作生活平衡

3.2

薪酬

3.5

企业文化

4.1

职业发展

3.4

管理层

4.0

72%

推荐率

优点

Supportive management and leadership

Good team culture and inclusive workplace

Excellent benefits and training programs

缺点

Heavy workload and overtime expectations

High stress and burnout potential

Limited advancement opportunities

薪资范围

754个数据点

Junior/L3

Junior/L3 · IT ERP OCM - Data Analyst

1份报告

$82,383

年薪总额

基本工资

$71,594

股票

-

奖金

-

$82,383

$82,383

面试评价

3条评价

难度

3.0

/ 5

时长

14-28周

录用率

33%

体验

正面 33%

中性 67%

负面 0%

面试流程

1

Application Review

2

HR Screen

3

Technical Interview

4

Hiring Manager Interview

5

Offer

常见问题

Technical Knowledge

Behavioral/STAR

Past Experience

Problem Solving