Service Unit Head

• Motion Services

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

ABB Motion provides pioneering technology, products, solutions and related services to industrial customers to increase energy efficiency, improve safety and reliability, and maintain precise control over processes. The portfolio includes motors, generators and drives for a wide range of applications in all industrial sectors.

Position Overview

Reports to: Local Division Manager, Motion Services

• India

Work Model: #Li_Onsite

Location: Bangalore, India

Your Role and Responsibilities

In this role, you will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources. You will also showcase your expertise by running the day-to-day service business to ensure profitable growth and improvement of service productivity.

You will be mainly accountable for:

• Develops and executes the MG service strategy as part of the MOSE India management team and reporting to Local Division Manager, Motion Services, ABB India
• Manages day‑to‑day service business to drive profitable growth and improvement of service productivity
• Monitors and delivers P&L performance, covering financials, productivity, investments, customer satisfaction, and operational excellence
• Leads all business verticals, including modernization, field services, workshop operations, spares, and condition monitoring
• Ensures strong customer focus, quick response, and effective resolution of customer issues
• Maintains consistent delivery and performance standards to enhance quality and customer satisfaction
• Ensures strategic plans are effectively implemented through cross‑functional collaboration
• Ensuring that strategic plans are implemented consistently in the service organization through collaboration with other businesses
• Driving, implementing, reporting, and monitoring of performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.)
• Investing in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction
• Responsible for Health, Safety & Environment (HSE), business compliance, integrity standards and internal controls
• Supports Sales teams during customer meetings
• Guides, motivates, and develops both direct and indirect reports
• Enhances service availability through training and capability development and competencies at highest levels
• Ensures the organization is well‑structured, adequately staffed, and highly skilled
• Holds accountability for building a capable, high‑performing service organization

Qualifications for the Role

• 15–20 years of relevant experience in motors, generators, or other electrical/capital equipment, with strong exposure to customer-facing roles
• Prior P&L management experience or a solid understanding of business financials and commercial performance
• Bachelor's degree in Engineering or Science, with specialization in Electrical, Mechanical, or Electronics disciplines

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory

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