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Customer Quality Specialist - Temporary

ABB

Customer Quality Specialist - Temporary

ABB

Frosinone, Frosinone, Italy

·

On-site

·

Contract

·

1mo ago

Benefits & Perks

Healthcare

Flexible Hours

Learning Budget

Mental Health

Parental Leave

Free Meals

Healthcare

Flexible Hours

Learning

Mental Health

Parental Leave

Meals

Required Skills

Root cause analysis

Problem solving

Microsoft Office

Communication

Quality Engineer

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Your Role and Responsibilities

You will have the opportunity to support the deployment of the quality strategy of a leading Smart Power factory, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations.

Each day, you will assist the organization and the customers on product and process continuous improvement, robust root cause analysis, quick response, and solutions to problems for our customers. You will also showcase your expertise by collaborating with local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance.

In this role, you'll help run what runs the world by taking on meaningful work that drives real impact, as you will be accountable for:

  • Facilitating resolution of customer cases by following a robust root cause analysis and implementing preventive and corrective actions
  • Assisting in continuously identifying and addressing risks and opportunities related to quality management in the local organization

This Position reports to: Customer Quality Manager

Work model for the role: #

Qualifications

  • Masters degree in industrial engineering (i.e. electrical, power, mechanical engineering)
  • Around 1 year of relevant experience in industrial context
  • Comfortable working under pressure and with a deadline driven environment and highly motivated
  • Independent user in microsoft office, skilled in general with IT tools
  • Statistical analysis software would be considered a plus
  • Fluent in Italian and English for technical communication and good at public speaking

Benefits

Locally, you can count on:

  • Competitive compensation: Attractive salary packages and performance bonuses
  • Corporate welfare: Access to a wide range of services and personal well-being support
  • Career development: Structured career paths, individual development plans, opportunities for internal mobility, including international roles, technical and managerial training programs, mentoring and access to global learning platforms
  • Flexibility and work-life balance: Flexible working hours, hybrid work options, and a strong focus on work-life integration
  • Employee Support: Free services like psychological help, wellness coaching, and emotional support for employees and their families
  • Parental Leave: At least 12 weeks of fully paid leave for primary caregivers and 4 weeks for secondary caregivers, promoting DEI values
  • Meal allowance: Access to canteen is provided to support daily lunch expenses

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

Visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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About ABB

ABB

ABB

Public

ABB is a multinational technology corporation that provides electrification, robotics, automation, and motion solutions for industrial and infrastructure applications.

10,001+

Employees

Zurich

Headquarters

Reviews

3.5

3 reviews

Work Life Balance

3.0

Compensation

2.0

Culture

2.5

Career

3.5

Management

2.0

35%

Recommend to a Friend

Pros

Award ceremonies and achievement recognition

Professional experience opportunities

Relevant marketing and writing experience

Cons

Awards only recognize sales and leadership teams

Auxiliary departments excluded and understaffed

No cost of living raises provided

Salary Ranges

405 data points

Mid/L4

Senior/L5

Mid/L4 · Project Manager

102 reports

$117,433

total / year

Base

$109,179

Stock

-

Bonus

$8,254

$79,130

$175,443

Interview Experience

5 interviews

Difficulty

3.8

/ 5

Duration

14-28 weeks

Offer Rate

20%

Experience

Positive 0%

Neutral 60%

Negative 40%

Interview Process

1

Application Review

2

Phone Screen

3

Technical Interview

4

System Design/Panel Interview

5

Onsite/Final Round

6

Offer Decision

Common Questions

Technical Knowledge

System Design

Behavioral/STAR

Past Experience

Problem Solving