IS Service Delivery Manager

• CPQ Applications

About the Role

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to: IS Manager

We are seeking an experienced IS Service Delivery Manager to lead service delivery for CPQ applications in a global, complex environment. This role has high organizational impact, directly influencing business value and customer satisfaction by ensuring effective leadership, innovation, and collaboration across stakeholders.

Responsibilities

• Ensure effective and standardized implementation of projects across CPQ applications, optimizing build and run delivery
• Manage and control ongoing service delivery provided by third-party suppliers, including SLA and KPI reporting
• Analyze quoting workflows to identify opportunities for automation, efficiency improvements, and enhanced user experience
• Track and improve KPIs related to quote accuracy, cycle times, user adoption, and system uptime
• Coordinate delivery of new demand, change requests, and defect fixes to optimize services for business stakeholders
• Oversee financials including accruals, forecasts, invoice monitoring, and license cost optimization
• Collaborate closely with Application Managers, Business Analysts, and Global Process Owners to translate business demand into IT solutions
• Ensure strategic alignment of requirements with service owners of CPQ applications and integrated systems
• Drive innovation and continual improvement activities
• Guarantee compliance with company policies, industry standards, and regulatory requirements
• Build strong relationships with stakeholders and vendors to promote open communication and continuous improvement

Qualifications

• Proven experience managing CPQ platforms (e.g., Salesforce CPQ, Oracle CPQ, Apttus)
• Strong understanding of sales processes, quoting, and configuration management
• Solid project management experience with complex system implementations and upgrades
• Excellent communication, stakeholder management, and vendor management skills
• Analytical mindset with ability to interpret performance metrics and generate actionable insights
• Global mindset with fluency in English, spoken and written

What's in it for You?

At ABB Robotics, you'll be part of a global leader in automation and innovation. We offer a dynamic and inclusive environment where your ideas and leadership make a real impact. You'll work with cutting-edge technologies, visionary teams, and have the opportunity to shape the future of Robotics on a global scale.

• We empower you to take the lead, share bold ideas, and shape real outcomes
• You'll grow through hands-on experience, mentorship, and learning that fits your goals
• Your work doesn't just matter, it moves things forward
• Competitive, comprehensive benefits crafted with you in mind

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.