ABB - Gestionnaire ADV

About the Role

• This Position reports to: Sales Support Manager
• Customer Support

En tant que Gestionnaire ADV vous êtes au cœur des échanges, garantissez la satisfaction client et assurez le suivi complet des commandes export, en coordination avec nos équipes internes et partenaires.

Missions principales

• Assurer la satisfaction client : communication proactive, suivi des commandes, interlocuteur privilégié
• Gérer les commandes export : traitement complet (modifications, expédition, crédit, blocages)
• Résoudre les problèmes : commandes, techniques, SAP, paiements, réclamations, litiges transport
• Coordonner en interne et externe : lien avec ventes, supply chain, opérations et partenaires
• Garantir la conformité : respect des règles du commerce international et des procédures internes
• Veiller à la qualité et à la sécurité : application des standards SSE et signalement des risques

Profil recherché

• Bac+2 en Commerce International ou équivalent
• Expérience d'au moins 5 ans sur un poste similaire
• Connaissances en commerce international, SAP, Pack Office
• Anglais professionnel

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.