Customer Service Specialist

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

About the Role

This position reports to: Customer Operations Manager

This role is contributing to the electrification smart building and smart power in Thailand. You will have the opportunity to be responsible for providing internal and external customer service, including technical support, order, and payment-related assistance, claims management. Each day, you will coordinate with relevant functions to ensure complete case ownership. You will also showcase your expertise by increasing customer satisfaction by providing appropriate solutions.

Work Model: Hybrid

Responsibilities

You will be mainly accountable for:

• Ensuring the resolution of customer issues, including order, technical, and payment-related issues
• Providing appropriate solutions for customer requests and coordinating with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account block and suspension, etc.
• Collecting and archiving documentation related to orders and recording assumptions and decisions made during the process, in the systems, within your area of responsibility
• Analyzing statistics, including forecasting, pacing, etc., using available tools and collecting relevant information

Qualifications

• Bachelor's degree in Business Administration, Engineering, or related field
• Minimum 2-3 years of experience in customer service, technical support, or order management roles
• Proficient in CRM systems and order management platforms (e.g., SAP, Salesforce)
• Ability to analyze data and generate reports using Excel or similar tools
• Knowledge of credit management and payment processing procedures
• Proven track record of delivering excellent customer service and increasing satisfaction

Why ABB

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

Visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.