Robotics Customer Service Account Manager – Ireland

About the Role

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for Soft Bank Group to acquire ABB Robotics. Soft Bank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to: Customer Service Sales Manager

Your Role and Responsibilities

As our Robotics Customer Service Account Manager for Ireland, you will drive the growth of ABB's Robotics service portfolio across Northern Ireland and the Republic of Ireland. You'll manage existing Service Level Agreement (SLA) customers, secure renewals, identify new revenue opportunities, and convert installed-base customers into long-term service partners. This field-based role gives you the autonomy to own your territory while collaborating closely with our UK robotics sales, service operations, and product teams to deliver real value to our customers.

In this role, you'll help run what runs the world by taking on meaningful work that drives real impact:

• Own and grow ABB's Robotics service business across Northern and Southern Ireland
• Manage and develop an existing portfolio of SLA customers, ensuring renewal success and revenue retention
• Identify and convert non‑contracted installed-base customers into recurring service agreements
• Promote ABB's modular service offerings, including preventive maintenance, reactive support, digital services, upgrades, training, and lifecycle solutions
• Drive structured transitions from warranty to service for new robotic installations
• Prepare and manage quotations aligned with ABB's commercial policy and margin requirements
• Conduct regular on-site visits, build strong customer relationships, and act as the primary commercial contact for the territory
• Maintain accurate pipeline forecasting, using CRM tools and installed-base data to drive opportunity creation

Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters — because the progress we make here creates real impact out there.

Work Model

Field-based/Hybrid across Northern and Southern Ireland and occasional trips to Milton Keynes for training and team meetings.

Qualifications

• 2–3+ years' experience in B2B sales or service sales
• Demonstrated experience managing a geographic territory (preferred)
• Proven ability to grow recurring revenue streams
• Knowledge of robotics, automation, or manufacturing environments (desirable)
• Strong commercial acumen, negotiation skills, and customer relationship capability
• Comfortable working autonomously in a field-based role
• Mindset to innovate, take ownership, and drive continuous improvement
• Full UK or Irish driving license and the willingness to travel

What's in it for you?

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Benefits

ABB offers a full range of benefits to help you thrive at work and beyond:

• Competitive Salary
• Private Medical Allowance for Yourself and Family
• Competitive Contributory Pension Scheme
• Employee Share Acquisition Plan
• Open Job Market (Internal Mobility Opportunities, Mentorships & Access To Projects Globally)
• Employee Assistance Programme
• Generous Employee Referral Scheme
• 23 Days Annual Leave Plus Bank Holidays
• Company Car
• Generous Bonus Scheme

About Us

Join ABB Ireland and be part of a dynamic team that is making a real difference. We offer a supportive and inclusive work environment where you can grow your career, develop your skills, and contribute to impactful work that matters. Together, we are building a sustainable future for generations to come.

ABB Robotics & Discrete Automation Business area provides robotics, and machine and factory automation including products, software, solutions and services. Revenues are generated both from direct sales to end users as well as from indirect sales mainly through system integrators and machine builders. Visit www.abb.com/robotics

Why ABB

We care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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