Quality Specialist (CCRP)

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

Role Overview

Reports to: Quality Control Manager

Work Model: Onsite

Location: Xiamen, China

Department: Quality Management

Main Stakeholders: ELDS

About the Role

In this role, you will have the opportunity to support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase your expertise by collaborating with local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance.

General Responsibilities

• Coordinate across companies and related resources to address customer issues at domestic and international sites in a timely and effective manner
• Continuously focus on customer satisfaction and quality in daily work, applying advanced quality management methods and standards while promoting the company's continuous improvement culture

Main Accountabilities

• Coordinate across companies, functions or organizations, and handle on-site customer issues at home and abroad in a timely and effective manner to minimize customer dissatisfaction and improve customer satisfaction and loyalty
• Achieve KPI targets, namely AOT / ROT / COT / AVG. open days
• Possess relevant experience in handling complex and difficult issues at customer sites; have good communication and coordination skills, able to quickly and accurately identify relevant personnel for prompt problem-solving; demonstrate strong external communication skills and logical thinking
• Periodically summarize customer complaints and other customer feedback, identify opportunities to improve products, services and processes, and implement corresponding improvement measures
• Actively participate in the collection of customer feedback, and contribute to solving and improving major quality issues
• Participate in other quality-related activities concerning on-site customer issues at home and abroad
• Undertake other work assigned by the Quality Manager

Qualifications

Education and Experience

• Bachelor's degree with major in electrics or mechanics
• At least 3-5 years' working experience in quality or product areas
• Experience in coordination and handling quality problems independently
• Working experience in medium-voltage switchgear industry is a plus

Functional Knowledge

• Power system, electrics and mechanics
• Common knowledge on power switchgear and apparatus
• Common quality management statistical tools and methods
• Familiarity with power system and switchgear structure is preferred

Skills and Competencies

• Good communication and coordination skills both internally and externally
• Skillful in problem solving by using statistical techniques
• Good English skill in speaking, reading and writing
• Good collaboration with other functions and team work
• High responsibility and ownership
• Strong ability to solve conflicts

Our Team Dynamics

You will join a dynamic, talented, high performing team, where you will be able to thrive.

Why ABB

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

Working at ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.