IS D2C Low Severity Incident Management Lead

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

Role Overview

Reports to: IS D2C Low Severity Incident Management Lead

Work Model: Remote

In this role, you will have the opportunity to support the organization's vision and strategic direction. Each day, you will define, manage, and monitor processes to meet requirements for Information Systems (IS) services by planning, measuring, and improving all aspects of IS services. You will also showcase your expertise by being a key resource, a definitive source of knowledge processes, to contribute to enhancing organizational effectiveness.

This role is contributing to the IS Incident Management function.

Responsibilities

You will be mainly accountable for:

• Describing and defining IT processes/services including relationships, dependencies, and business value, and regularly maintaining all service-related information within the service management tool
• Ensuring proper IS Incident lifecycle with active coordination and leadership in case of process deviation or lack of ownership
• Applying and executing the relevant measurement and reporting management practice to enable planning, controlling, reviewing, and auditing services to meet agreed Key Performance Indicator targets
• Preparing and maintaining process documentation for the system services and advising on the correct and effective use of the services
• Providing consultation, advice, and supporting the installation of IS services, or the change of existing IS services

Qualifications

• Highly skilled in working with Service Now and Incident Management based on ITIL framework
• 3 years of experience in IS Incident Management
• Fluent in written and spoken English
• Ability to communicate with business and IS stakeholders and engineering staff with ease
• Highly skilled in summarizing and processing details of technical investigations into structured action plans
• Passionate about IS systems and like to expand your knowledge about how they operate and interconnect
• Extensive knowledge about Service Now reporting and dashboard creation

Why ABB

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

For current open positions you can visit our career website https://global.abb/group/en/careers and apply.

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