Field Service Technician

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

Position Overview

Reports to: Drives & Motors Service Operations Mgr

Work Model: Hybrid

Region: Central Canada

This role is contributing to the Low and Medium Voltage Drives Service Team in the Central Canada region.

Your Role and Responsibilities

You will be responsible for delivering high-quality technical support and service to our customers. You will perform installations, maintenance, and repairs on equipment, ensuring optimal performance and customer satisfaction.

You will be mainly accountable for:

• Applying safety rules and safe practices, as well as environmental responsibilities during all service activities
• Leading Health, Safety, and Environment (HSE) activities at customer sites and reporting unsafe practices and incidents to ensure a safe working environment
• Troubleshoot, Commission (Start-up) and Service Low and Medium Voltage drives
• Providing technical support/service to customers during the complete life cycle of the equipment
• Identifying and correcting hardware/software discrepancies, on-site or via telephone, pre-sale, or post-sale
• Evaluating, selecting, and applying standard technical methods, processes, and criteria, using judgment in making minor adaptations and modifications
• Working responsibly, either as a member of a team or independently, and providing work direction to technicians or associates on projects
• Balancing customer satisfaction and profitability as part of a field P&L operation
• Developing expertise in multiple product lines
• Identifying new service business opportunities in close cooperation with customers and ABB teams
• Coaching technicians and engineers, and supervising complex site activities
• Developing, mentoring, and providing technical guidance to colleagues
• Acting as a trainer when needed, for both team members and customers

Team Dynamics

You will join a team of professionals where you will be able to thrive in delivering solutions and services ensuring our customers get the most out of their investment.

Qualifications

• Bachelor's Degree in Electrical Engineering or Technologist Diploma in Electrical Technology
• Minimum of 5 years experience with installation and maintenance of industrial control systems, including low voltage and medium voltage drives, PLCs and HMIs
• Strong customer focus and the ability to relate well to customer needs
• Strong interpersonal, leadership, and organizational skills
• Ability to work in a multi-disciplined service environment often under pressure filled conditions
• Technical communication skills in English including the ability to write reports and speak effectively before customers or employees
• French is an asset

Compensation

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $73,275 and $107,470 annually.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

• Women
• Indigenous peoples
• Members of visible minorities
• Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

Additional Information

ABB may utilize Artificial Intelligence (AI)–enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by ABB recruitment professionals. ABB is committed to ensuring that all recruitment practices are conducted in a fair, transparent, and non-discriminatory manner, in compliance with applicable laws.

This position is a replacement of a current role.