About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

Position Overview

Reports to: Senior IS Service Owner for Global Platforms & Assurance Compliance

Work Model: Hybrid

Our objective in ABB IS (Information Systems) is to utilize information technology to provide valuable, dependable, and competitive IS services for ABB. Individuals with technical proficiency, strategic thinking capabilities, and a willingness to advance our competitive edge are encouraged to apply.

About the Role

Directs defined service line(s) in the design and development of end-to-end lifecycle roadmaps and ensures effective and efficient delivery of services together with a team of dedicated internal and external suppliers.

IS Service Owner for GRC & Compliance plays a critical role in maintaining strong governance, risk, and compliance frameworks across the enterprise. The role ensures regulatory alignment, supports internal controls, risk mitigation, and audit readiness, while enhancing service performance, system integrity, and continuous improvement across the GRC landscape.

Convincing and managing stakeholders for GRC solution upgrades and enhancements, ensuring alignment with dynamic regulatory requirements, internal audit demands, and integration across diverse ERP and compliance systems.

Key Responsibilities

• Oversee the implementation, operation, and optimization of SAP GRC modules (AC, PC, RM), ensuring enterprise-wide compliance, risk management, and alignment with internal policies and regulatory requirements
• Collaborate with audit, risk, compliance, IT, and external vendors to define control requirements, manage upgrades and patches, resolve issues, support change control, and maintain license compliance for GRC solutions
• Investigate, assess, and formalize compliance and risk-oriented requirements; prioritize enhancements, aid GRC efforts, uphold audit readiness, and promote efficient internal controls via user provisioning, analysis of segregation of duties, risk assessments, and documentation
• Track service performance indicators and compliance benchmarks; promote awareness and utilization of GRC tools through training, documentation, and continuous support for both business and technical participants
• Design, implement, and maintain the end-to-end service delivery framework, ensuring all services within scope are delivered on time, within budget, and aligned with customer expectations, corporate IS policies, ABB regulations, and broader business and functional strategies
• Ensure that all actions follow established processes, standards, and compliance requirements
• Oversee operations, including the development of detailed effort, time, and cost assessments for projects, solutions, deployments, and vendor transitions
• Facilitate the Change Advisory Board (CAB), review and permit modifications to services and applications, and encourage ongoing advancements in service quality, stability, and performance
• Establish, manage, and continuously update Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), ensuring transparency in service expectations
• Continuously assess service performance, availability, capacity, and key performance indicators, while also engaging in both internal and external review meetings to uphold effective service governance and promote improvement initiatives
• Act as the primary escalation point for severe service issues, coordinating restoration efforts across service lines, vendors, and internal teams
• Ensure timely issue resolution, root cause analysis, and implementation of corrective actions to maintain service continuity and customer satisfaction
• Manage multiple global third-party vendor contracts to ensure optimal service quality and cost efficiency
• Oversee vendor activities related to upgrades, patches, technical support, and operational transitions, ensuring alignment with internal requirements and service-level commitments
• Provide leadership and direction to sub-managers, teams, and senior individual contributors by offering coaching, mentorship, and career development guidance
• Manage staffing, skills development, performance evaluations, compensation methods, and disciplinary actions, while cultivating positive professional relationships and addressing internal issues
• Support and execute all IS and cross-functional processes related to service delivery and demand management
• Facilitate effective communication with a diverse group of senior stakeholders, align their expectations, ensure compliance with strategic management timelines, encourage service enhancement initiatives, and oversee stakeholder engagement in a large and intricate environment

About Our Information Systems Mission

Our mission in Information Systems (IS) is to make the most of information technology to offer valuable, reliable, and progressive IS services for ABB. If you demonstrate a thorough understanding of technology and a commitment to advancing our capabilities, we look forward to connecting with you.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

For current open positions you can visit our career website https://global.abb/group/en/careers and apply.

Fraud Warning: Any genuine offer from ABB will always be preceded by a formal application and interview process. We never ask for money from job applicants. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning.