Customer Service Representative

• Robotics

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for Soft Bank Group to acquire ABB Robotics. Soft Bank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

About the Role

Reports to: Technical Support Manager

In this role, you will act as the first point of contact for ABB customers, helping make ABB an easy and trusted company to do business with. Every day, you will provide internal and external customer support—including technical assistance, order and payment inquiries, forwarding supplier offers, and directing customers to the appropriate contact—while coordinating with relevant teams to ensure complete case ownership. You will also contribute to improving customer experience, increasing first-contact-to-cash efficiency, and generating new business opportunities for ABB.

Work Model: Remote

Location: San Luis Potosí

Global relocation/LTA support will not be considered for this position. This role supports the Robotics Customer Service Back End from our site in San Luis Potosí.

Key Responsibilities

• Recommend appropriate solutions for customer requests and coordinate with relevant teams to ensure end‑to‑end management (e.g., production capability, scheduling, resourcing, quotes, price lists, invoicing)
• Initiate customer feedback loops at regular intervals, following established processes, assessing satisfaction levels, and identifying continuous improvement opportunities
• Support the maintenance of contact lists, routing tables, and information on internal and external platforms
• Assist the business with outbound activities such as marketing campaigns and support "follow‑the‑sun" or face‑to‑face customer interactions

Qualifications

• 1–2 years of experience in customer support
• Experience in order management
• Willingness to travel
• Fluency in English + Spanish or English + Portuguese
• Experience with SAP and Salesforce is a plus
• Strong problem‑solving skills and a proactive attitude toward continuous improvement in customer service processes; ability to manage multiple priorities in a fast‑paced hybrid environment with strong attention to detail
• Proactive and collaborative mindset; strong communication skills and a positive attitude; ability to train peers and ensure alignment with internal processes
• Bachelor's degree in Business Administration, International Business, International Relations, or related fields

Benefits

• Performance Bonus
• Saving fund
• Paid parental leave
• Life insurance
• Retirement plan
• Health and dental insurance
• Wellbeing program
• Flex days
• Employee Assistance Program (PAE)
• Access to development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story. Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.