Digital Solutions Coordinator

About the Role

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for Soft Bank Group to acquire ABB Robotics. Soft Bank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

Reports to: Global Sales Manager Digital & Software

Work model: Hybrid

Region: North America

Responsibilities

You will have the opportunity to coordinate and facilitate the development, implementation, and successful onboarding of digital solutions. Each day, you will support the adoption of digital platform and solutions into the customer business environment along with their subsequent operations and maintenance. You will also showcase your expertise by participating in the ideation workstreams from identifying and validating the needs to defining the development.

You will be mainly accountable for:

• Support customers in using products to improve productivity and efficiency, and assist the Sales team by identifying needs and demonstrating how digital solutions meet them.
• Configure, test, and troubleshoot software solutions, ensuring successful rollout through customer training, retraining, and ongoing support.
• Ensure all resources are in place to implement software on time and on budget, following best practices for configuration and deployment.
• Perform software engineering tasks—such as development, testing, quality engineering, DevOps, cybersecurity, support, and release management—with reasonable proficiency and limited supervision.
• Contribute to the software roadmap by recommending new features, functionality, and product variants.
• Participate across the full customer lifecycle: opportunity identification, qualification, discovery, solution blueprinting, pilot/POC, deployment, go‑live, and post‑implementation support.
• Collaborate in ideation and solution design with cross‑functional teams (software engineers, UX, SMEs) to validate requirements and create customer value.
• Provide end‑user support, diagnose and resolve issues, escalate as needed, and help enhance customer satisfaction and retention by ensuring their needs are met.

Qualifications

• 5+ years of experience in project management, with a proven ability to lead complex initiatives, coordinate cross‑functional teams, and deliver projects on time and within scope.
• Strong communication and public affairs capabilities, with the ability to convey technical concepts clearly and engage effectively with internal and external stakeholders.
• Hands-on experience with programming languages and computer science fundamentals to support problem‑solving, system integration, and technical decision‑making.
• Solid background in systems engineering and product management/development, including contributing to product lifecycle activities, requirements analysis, and technical solution design.
• Demonstrated expertise in process improvement and optimization, identifying inefficiencies and implementing enhancements that improve performance, quality, or workflow efficiency.

Compensation

Base salary is expected to pay between $89,400 and $131,120 annually, determined by the successful applicant's qualifications and experience.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

ABB is an Employment Equity Employer committed to ensuring that all recruitment practices are conducted in a fair, transparent, and non-discriminatory manner, in compliance with applicable laws. We believe in an inclusive and diverse workforce and aim for representation of the four designated groups:

• Women
• Indigenous peoples
• Members of visible minorities
• Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings. Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world.

Additional Information

ABB may utilize Artificial Intelligence (AI)–enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by ABB recruitment professionals.

This position is a replacement of a current role.