Service Engineer

• Automation Systems

About the Role

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to: Automation Engineering Manager

This role is contributing to the Process Automation Energy Industries division in Abu Dhabi, UAE. The work model for the role is: Onsite/hybrid

In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines for Distributed Control Systems / Safety Systems / Substation Automation Systems with expertise in 800xA with AC 800M, ABB Infi90/S+ and/or other ABB Control Systems. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance.

Main stakeholders are customers, contractors, suppliers, project managers, and engineering colleagues within ABB.

Responsibilities

You will be mainly accountable for:

• Contributing to customer satisfaction by planning and executing service work as per customer order and expectations and ensuring customer retention by delivering superior customer experience
• Performing complex field service tasks, identifying and resolving high level technical problems, and making analysis through remote or on-site activity in service categories and products for which they are certified to perform, and providing advice and recommendations both internally and to customers within own area of expertise
• Planning and preparing site work for larger project team and managing related subcontractors at site, coaching technicians and engineers and supervising complex site activities
• Identifying improvement needs and potential solutions for them in the way of working and the products in question and drives improvement actions in own area of responsibility
• Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams

Qualifications

• Hand-on and extensive field services experience in Automation industry is a Must-have for the role
• Highly skilled in ABB 800xA with AC800M/Symphony Plus (S+) systems and have experience working with ICSS and/or PMS/SCMS automation systems in the Oil & Gas and Power & Water market
• Over 5 years of experience in the automation field, working in ICSS and/or PMS/SCMS systems with ABB control systems
• Proficient in industrial communication protocols like IEC 61850, Modbus, Profibus, OPC, IEC 101, IEC 104, Profibus, between ABB automation systems and external systems or field devices as applicable
• Enhanced knowledge of ABB 800xA with AC 800M/Symphony Plus, and industrial networking and cybersecurity solutions for control systems
• Passionate about customer collaboration and have good communication skills
• Degree in Engineering with demonstrated expertise in automation systems and process applications across the Oil & Gas and Power & Water industries
• At ease communicating in English with internal teams, customers, and external stakeholders

What's in it for you?

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates an impact you can see and feel, every day. Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.

About ABB

ABB's Energy Industries division is enabling safe, smart, and sustainable projects and operations for businesses across the oil, gas, chemicals, power generation, life sciences and water sectors. Driving integrated solutions that automate, digitalize, and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector. Our technologies and solutions are designed to create value, improving operational efficiency and productivity, enhancing safety and minimizing risk. We support the development of new and renewable energy models - enabling energy efficient and low carbon operations across traditional industries.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.