Service Engineer

• ABB Energy Industries

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

ABB's Energy Industries division is enabling safe, smart, and sustainable projects and operations for businesses across the oil, gas, chemicals, power generation, life sciences and water sectors. Driving integrated solutions that automate, digitalize, and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector. Our technologies and solutions are designed to create value, improving operational efficiency and productivity, enhancing safety and minimizing risk. We support the development of new and renewable energy models - enabling energy efficient and low carbon operations across traditional industries.

About the Role

Reports to: Project Manager

In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance.

Work Model: Onsite

Contributing to: PAEN-Qatar

Main Stakeholders: PAEN

Responsibilities

You will be mainly accountable for:

• Performing complex field service tasks, identifies technical problems, and makes analysis through remote or on-site activity in service categories and products for which they are certified to perform
• Troubleshoot Equipment/Process failures and requests proactive corrective actions and makes recommendations to avoid repeating the problem in the future
• Planning and preparing site work for larger project team and managing related subcontractors at site
• Contributing to customer satisfaction by planning and executing service work as per customer order and expectations
• Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations
• Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams
• Coaching technicians and engineers and supervising complex site activities

Qualifications

• Graduate Engineer in instrumentation, Electrical or Equivalent Engineering degree
• Minimum 5 years' experience in ABB system 800xA power management system (PMS) with Integration of IEC61850 Devices, application development with PMS specific libraries - project & commissioning is a must have
• Experience in ABB system 800xA and Working knowledge / skillset in industrial communication protocols like IEC104 Modbus- RTU & TCP, OPC, IEC61131 etc.
• Working knowledge in Substation automation system / ABB legacy systems
• Experience in Industrial networking, network switch configuration
• ICS Cybersecurity competence is an added advantage

Team Dynamics

You will join a Dynamic, Talented and High Performing team, where you will be able to thrive.

What's in it for you?

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.