Quality Specialist (CCRP) at ABB

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Quality Manager

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Coordinate Company and PC resources to handle domestic or overseas CCRP timely and effectively, fulfill CCRP KPI target. Take charge of customer focus and quality in daily work, and apply the advance quality management methods and tolls to leverage Continuous Improvement culture in company.

Main Accountabilities

• Handle CCRP timely and effectively to minimize customer dissatisfaction, enhance customer satisfaction and loyalty by cross-company, cross-functional or cross-organizational coordinating.
• Fulfill CCRP KPI target, AOT/ROT/COT/AVG. open days.
• Analyze customer complaints and other customer feedbacks, identify opportunities for product, service and process improvement.
• Participate in customer feedback collection, resolution and improvement of major quality issue.
• Lead major improvement project, especially for repeat case.
• Others related quality activities according to the CCPR plan.
• Others items as assigned by QMD manager or CCRP manager.

Requirements

Min. Education

• Bachelor degree with major electrics or mechanics

Working Experience:

• At least 3 years’ working experience in quality or product areas
• With good knowledge and skills in quality, production, product or project management
• Experience in coordination and handling quality problem independently

Functional Knowledge/Skill

• Functional Knowledge

• Power system, electrics and mechanics

• Common knowledge on power switchgear and apparatus

• Common quality management statistical tools and methods

• Skill

• Good communication and coordination skills both internally and

externally

• Skillful in problem solving by using statistical techniques
• Prefer to familiar with power system and switchgear structure

Language Skill

• Good English skill in speaking, reading and writing

Personality

• Good collaboration with other functions and team work
• High responsibility and ownership
• Strong ability to solve conflicts

More about us

ABB is a technology-based provider of power and automation products, systems, solutions and services. Building on our core strengths of technology leadership, pioneering spirit and a sustainable approach to business, ABB helps our customers to become more profitable while lowering environment impact.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit [

https: //www.abb.com](https://www.abb.com) to learn more about the impact of our solutions across the globe.