Technical Support Specialist

• Motors & Generators

Position Reports To

Manager, Motors & Generators BL China

About the Role

In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with standard processes and guidelines. Each day, you will support more complex technical support cases. You will also showcase your expertise by contributing to customer satisfaction by executing support work according to customer expectations.

Work Model: Onsite

This role is contributing to the Motors and Generators Business Line Unit China of MOSE in China. Main stakeholders are MOSE.

Responsibilities

You will be mainly accountable for:

• Identifying opportunities (while supporting customers) to address any additional concerns and reporting those opportunities to the account team through local business processes
• Categorizing technical issues and analyzing them through communication with customers and remote connections to assets for a large range of services and products for which they are certified to perform
• Preparing all documents and customer reports to be acknowledged by the customer representative
• Recognizing improvement needs in the ways of working and potential solutions for them and the products in question and driving improvement actions in their own area of responsibility

Qualifications for the Role

• Fluent in Chinese and English, with strong written and verbal communication capabilities
• Bachelor's degree in mechanical/electrical engineering or related fields, with over years of experience in quality or technical functions within industrial organizations
• Prior experience in customer quality management
• Excellent communication and coordination skills
• Profound knowledge of quality tools and methodologies

What's in It for You

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

Benefits

ABB offers a full range of benefits to help you thrive at work and beyond.

More About Us

The Motors and Generators Business Line Unit China is a part of Motion Services division. Its mission is to support the front-end Local Service Units or the Local Sales Units to serve the customer's needs and requirements by implementing the service products as defined by the business.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.