Support Engineer (f/m/d) at ABB

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Team Lead

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Your Role & Responsibilities

In this role, you will have the opportunity to contribute to the success of B&R by solving complex technical challenges in our Motion portfolio and enabling our global organization to support customers running our products in real industrial environments. You will act as a 2nd-Level expert, taking ownership of advanced inquiries, reproducing issues, isolating root causes, and driving solutions in close collaboration with development teams - while continuously improving product quality, usability, and documentation based on real-world feedback from international subsidiaries.

In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.

The work model for the role is: onsite with 10 home office days a month

You will be mainly accountable for:

• Independently handle product-related inquiries and provide remote support, including occasional on-site customer visits

• Analyze feedback from subsidiaries on product quality, usability, and documentation

• Identify and troubleshoot issues in machine processes and their simulations

• Collaborate closely with developers, particularly in the field of motion technology

Our team dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

What it takes to Run what runs the world

• Completed technical education (HTL, University) or comparable training in electronics / mechatronics (or related technical field).

• Proven ability to work structured, reliably, accurately, and independently, with strong organizational skills.

• Strong communication skills and distinct team orientation—able to translate complex technical findings into clear actions for global stakeholders.

• Very good English (written and spoken) is required to collaborate internationally and document solutions clearly.

• Experience or strong interest in industrial automation / motion technology (e.g., drives, motors, motion control, commissioning, field diagnostics) is a strong advantage.

• Comfortable working with remote support and (rare) on-site scenarios at customer machines when needed.

We offer a full range of benefits to help you thrive at work and beyond:

• Work-Life Balance – Flexible working models, including flextime and hybrid options, to support your personal and professional life.

• Health & Well-being– Access to various health measures, a Global Employee Assistance Program, and a gender-neutral parental leave policy.

• Financial Perks– Participation in the Global Employee Shareholder Acquisition Program (ESAP) and meal allowances.

• Career Growth– Extensive training opportunities and structured development programs to help you advance.

• Inclusive Culture – An international work environment that encourages collaboration and innovation.

The minimum compensation, in accordance with the electrical and electronics industry collective agreement, is X52.853,78 EUR annual for a full-time position as of May 2025. But we would be pleased to speak in person about your compensation package in relation to your qualifications and experience!

More about us: Machine Automation, ABB
ABB’s Machine Automation division delivers automation solutions and services for machine and factory applications across industries such as consumer-packaged goods, printing, life sciences, plastics, energy and maritime. With its B&R’s product portfolio, the division delivers integrated control and software, motion control, mechatronics, and machine automation technologies designed to simplify processes and optimize factory operations.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.

Run What Runs the World.

#ABBcareers

#RunwithABB #Runwhatrunstheworld

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit [

https: //www.abb.com](https://www.abb.com) to learn more about the impact of our solutions across the globe.