Field Service Engineer

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

ABB Motion provides pioneering technology, products, solutions and related services to industrial customers to increase energy efficiency, improve safety and reliability, and maintain precise control over processes. The portfolio includes motors, generators and drives for a wide range of applications in all industrial sectors.

Position Overview

Reports to: Service Team Leader

Work Model: Onsite

Location: Bhubaneshwar, India

Business Unit: Motion

Your Role and Responsibilities

You will be working as a Field Service Engineer and will be responsible for executing service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines.

You will be mainly accountable for:

• Contributing to customer satisfaction by executing service work according to customer order and expectation
• Clear understanding of sense of urgency and care in the direct area of responsibility
• Performing entry level field service tasks, identifying technical problems and making analysis through remote or on-site activity in service categories and products for which they are certified to perform
• Preparing material lists needed for service activity and ensuring that all materials, parts and equipment are available and at the appropriate quality for service activities
• Preparing all documents and customer reports to be signed by the customer representative and utilizing all relevant tools
• Troubleshooting simple equipment failure and making recommendations to avoid repeating the problem in the future
• Proactively executing work on a first-time right approach with customers, and ensuring the job is done on time and on quality
• Delivering quality customer service to satisfy customers
• In close co-operation with customer and other ABB teams, taking actions to identify new Service business opportunities for ABB

Qualifications

• Degree in B-Tech/BE - Electrical or Electronics
• Minimum 1 to 5 years experience in VFD Drives
• Experience with Installation & Commissioning of VFD drives, Field Service Travelling
• Knowledge on technical support for field service activity
• Ability to work under pressure and facing customer in critical hours

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

For current open positions you can visit our career website https://global.abb/group/en/careers and apply.

Fraud Warning

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