Internship UX Designer resume example

• Under supervision, observed users completing a multi-step task, separated navigation failures from comprehension issues, and retested the revised flow with the same task wording.
• The team mapped the end-to-end claims journey from 21 interviews and 14 support sessions; I supported research preparation, validation, and documentation under mentor review. The team identified the friction points most responsible for abandonment; confirmed with my mentor that my contribution was limited to the assigned support and validation work.
• The team tested four navigation models with 26 participants using task completion and confidence; I supported research preparation, validation, and documentation under mentor review. The team sustained the adoption gain after rollout; confirmed with my mentor that my contribution was limited to the assigned support and validation work.
• Under supervision, owned a user-research prototype using wireframes and usability tasks, resolved navigation ambiguity and increased unassisted completion from 6 to 9 of 10 participants.
• Under supervision, published an HTML interaction specification using keyboard and screen-reader checks, enabling engineers to reproduce focus order and validation states before implementation.

• In a mentor-reviewed simulation, combined UX research with prototyping of a financial task, comparing labels and recovery paths in Sketch; changed the flow when participants mistook a saved draft for a submitted request.
• As a second supervised exercise, tested typography and layout in an HTML and CSS prototype with long names, zoom, and narrow screens; adjusted reading order and inline errors so the task remained understandable without the desktop layout.
• Under supervision, the team specified keyboard, focus, validation, and recovery states for 19 complex components; I supported research preparation, validation, and documentation under mentor review
• Created a self-directed design brief with a defined audience, content hierarchy and accessibility constraints; compared distinct visual directions using the same content rather than changing the message with each mockup.
• Checked the chosen design at its intended display or print size, annotated readability and contrast problems, and delivered editable source files with typography, color and export specifications.
• Owned the independent design review using actual-size proofs, resolved contrast and reading-order defects and completed an annotated before-and-after specification.

Relevant coursework: Typography, visual communication, interaction design, design research

• Published a personal design case study using the prototype test record, explaining how audience needs changed the hierarchy and documenting the accessibility limits of the final design.