Senior Retail Operations resume example

• As workstream lead, reviewed sales by shift and product category, then used coaching observations to distinguish product-knowledge gaps from low footfall; assigned practice scenarios rather than identical targets to every associate.
• With responsibility for the review standard, created training for opening, returns, and customer escalations; demonstrated shift leadership by checking handover notes and observing whether new associates could complete each procedure without prompting.
• Compared sales and stock availability by shift, coached associates on observed customer conversations, and reconciled cash and stock exceptions before the daily close.
• Managed the weekly store-opening checklist using register and inventory exceptions, reducing missing price labels from 23 to 5 in the follow-up merchandising audit.
• Built sales coaching cards from observed customer conversations and tested them in shift training, enabling new associates to explain plan exclusions before checkout.

• Rewrote opening and closing checklists for 3 shifts; aligned review standards and decision owners across the participating teams. Working with partner teams, kept the improvement stable through the follow-up review.
• Investigated a stock discrepancy using sales, return and delivery records, corrected the count with a supervisor, and checked replenishment so the adjustment did not create a second shortage.
• Checked a promotion change against till prices and shelf labels before opening, corrected conflicting prices with the supervisor, and briefed the team on the approved response to customer queries.

• Introduced cycle counts for high-variance categories twice each week; aligned review standards and decision owners across the participating teams
• Created synthetic sales, returns and stock records for a store shift, reconciled the closing balance, and separated a receiving error from a genuine replenishment need before drafting the next order.
• Prepared a shift guide with a return exception, cash discrepancy and customer escalation; checked that each scenario identified the permitted staff action and the point requiring supervisor approval.
• Owned the mock store audit using pricing and stock scenarios, resolved an incorrect shelf label and completed a shift-opening checklist with explicit service checks.

Relevant coursework: Financial accounting, statistics, operations management, organizational behavior

Store operations · Inventory control · Visual merchandising · POS reporting · Shift leadership · Customer recovery

• Published a personal retail practice note using the mock-store findings, explaining merchandising choices, customer explanations and the evidence needed before changing a sales routine.