Senior Property Manager resume example

• As workstream lead, managed tenant requests through severity, lease responsibility, access, vendor dispatch, and closure evidence; made service ownership and resolution status visible to tenants and operators.
• With responsibility for the review standard, built annual property budgets from contracts, utilities, maintenance plans, occupancy, and capital priorities; linked forecast changes to operating drivers instead of unexplained variance.
• As workstream lead, audited lease milestones, renewals, certificates, insurance, rent changes, and approval records; surfaced contractual risks before deadlines or billing changes took effect.
• Reconciled rent receipts and outstanding balances, tracked maintenance requests through tenant confirmation, and checked vendor invoices against the approved service scope.
• Designed a property-management budget using contracted maintenance schedules, reconciled monthly invoices and completed an owner-approved forecast separating committed costs from estimates.
• Owned a property-management maintenance review using tenant requests and service logs, resolved overdue repairs and completed the monthly operations report with owners.
• Built a budgeting worksheet using approved contracts and invoice checks, reduced unexplained monthly budget variances by 23% and published the reconciliation trail.

• Reviewed preventive maintenance completion, repeat failures, work quality, and invoice evidence with vendors; aligned review standards and decision owners across the participating teams. Working with partner teams, held vendors accountable for verified restoration rather than ticket closure alone.
• Tracked a recurring service exception from the original request through resolution, removed a duplicated approval, and checked with the receiving team that the revised handoff preserved necessary context.
• Followed an exception through the request queue to identify where the receiving team lacked information. Added the missing handoff fields and checked subsequent cases against the original service commitment before closing them.

• Audited lease milestones, renewals, certificates, insurance, rent changes, and approval records; aligned review standards and decision owners across the participating teams
• Built a synthetic service queue with arrival times, case categories and handoff events; compared the original and revised process using elapsed time and reopened cases rather than assuming every delay needed more staff.
• Documented routing rules, exception owners and the conditions for escalation; walked an incomplete case through the process and revised the handoff where required information was lost.
• Owned the simulated operations queue using explicit escalation rules, resolved duplicate requests and completed a handoff checklist with a decision owner for each exception.

Relevant coursework: Financial accounting, statistics, operations management, organizational behavior

• Published a personal process-design note using the exercise log, explaining queue priorities, policy exceptions and the checks required before automating a manual decision.