What you can expect

As a Senior Commercial Counsel (Channel), you will play a central role in supporting Zoom’s global partner ecosystem and channel-first strategy. You will act as a trusted advisor to the Channel, Partner, and Strategy/Business Development teams. You will support high-impact deals and help shape legal frameworks for strategic partnerships. You will lead legal support for service provider partner programs and work closely with cross-functional teams to deliver practical, business-focused solutions. This role offers a unique opportunity to combine legal expertise with commercial insight in a fast-paced, innovative environment.

About the Team

You’ll be joining a collaborative, high-performing legal team that partners closely with the business to enable growth and innovation. The team is known for its pragmatic approach, solid business acumen, and ability to operate at pace while maintaining high standards. Working at Zoom means being part of a culture that values creativity, problem-solving, and teamwork. The legal team plays a key role in supporting strategic initiatives across the company. This is especially important as Zoom evolves its channel strategy and expands global partnerships.

Responsibilities

• Drafting, reviewing, and negotiating a wide range of commercial agreements, including master partner, SaaS channel, referral, alliance, data processing, and professional services agreements.

• Supporting and negotiating strategic partnerships with telecommunications providers, carriers, and managed service providers, including resale and network-integrated arrangements.

• Reviewing and maintaining partner program terms, participation agreements, and program guides.

• Enhancing partner incentive structures to ensure clarity, scalability, and enforceability.

• Providing practical guidance to business teams on interpreting partner program terms.

• Supporting dispute resolution and enforcement matters related to partner programs and agreements.

• Partnering cross-functionally to develop legal frameworks for new channel-focused products and services.

• Developing playbooks, templates, and workflows to drive efficiency and consistency across partner agreements.

What we’re looking for

• Bring 7+ years’ post-qualification experience, including at least 5 years in-house within a SaaS or technology environment.

• Negotiate agreements with telecommunications providers or carriers, including resale or network enabled SaaS solutions.

• Demonstrate strong familiarity with channel and partner agreements (reseller, distributor, referral, and alliance models).

• Exercise sound commercial judgment to balance legal risk and business objectives.

• Advise on partner program terms, policies, and incentive structures.

• Communicate effectively with strong interpersonal skills and a practical, solutions-oriented approach.

• Manage multiple priorities in a fast-paced, dynamic environment.

• Apply knowledge of SaaS or cloud business models, including revenue recognition considerations.Be a self-starter, able to prioritize, and work quickly, independently, and as part of a team

• Deliver clear, concise, and commercially driven legal advice with a responsive, service-oriented mindset.

• Collaborate effectively, bringing a sense of humor and the ability to navigate and resolve conflicts.

Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.