DevOps Engineer, Telco Operations

What you can expect

You will design and maintain a highly available SIP network that powers Zoom Phone's global voice infrastructure. Working with carrier partners and internal teams, you will configure Session Border Controllers and optimize routing for premium call quality. Your work will directly impact millions of users by ensuring reliable, resilient telephony services across diverse regulatory environments.

About the Team

We deliver edge voice infrastructure for Zoom's products and integrations. Our team maintains SBC components, carrier interconnections, and voice integrations. We ensure global telephony reliability and quality for Zoom Phone customers.

What we’re looking for

Hold Bachelor's in Computer Science, Information Systems, related field, and 5+ years equivalent practical experience.

• Demonstrate advanced understanding of SIP, RTP, RTCP, TLS, SRTP and related VoIP protocols.

• Apply knowledge of PSTN carrier infrastructure, architecture, and US carrier regulations in production environments.

• Troubleshoot complex telephony issues using analytical approaches for isolation, triage, and correlation.

• Collaborate with global carrier partners to deliver high-quality voice services and resolve technical challenges.

• Have the ability to collaborate with the US team. Ensuring sufficient overlap for effective coordination.

• Configure and manage carrier-grade SBCs and telephony equipment, particularly Ribbon/Sonus products.

• Implement automation solutions and CI/CD pipelines for voice infrastructure deployments.

• Deploy and manage voice services in public cloud environments, especially Kubernetes-based platforms.

Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.