What you can expect

We’re hiring a Business Development Manager – Technical Support & Managed Services at Zoom. This is not a typical BD role. This is a high-impact opportunity to build and shape. You’ll drive growth of our premium support and managed services across EMEA and APAC. You’ll be at the centre of our evolution beyond core licensing. Bringing solutions like Premier Support, Managed Services, and partner-led support models to market. With that challenge comes real influence. If you enjoy building from the ground up, shaping strategy, and seeing direct commercial impact—you’ll thrive here.

About the Team

Our team is focused on delivering high-value service experiences that help customers unlock the full potential of Zoom’s platform. We work at the intersection of product, sales, and service delivery, partnering globally to bring innovative support and managed service solutions to market. Through strong collaboration with customers, partners, and internal teams, we play a critical role in expanding Zoom’s footprint and deepening customer value worldwide.

Responsibilities

• Driving regional strategy for Premier Support and Managed Services across EMEA and APAC, aligning offerings with market demand and customer needs

• Building and scaling partner-led support models, including onboarding, enablement, certification, and joint service development with channel partners (e.g. telecoms, carriers, resellers, GSIs)

• Owning go-to-market execution, working closely with regional sales teams to identify opportunities, co-sell, and accelerate services revenue

• Shaping service offerings by partnering with Product Management on packaging, pricing, and roadmap alignment

• Analysing market trends and competitors to identify opportunities for differentiation and growth

• Tracking performance and optimising through KPI monitoring and data-driven insights

• Collaborating cross-functionally with Sales, Product, Service Delivery, Marketing, Legal, and IT to ensure seamless execution and regional compliance

What we’re looking for

• Bring 5+ years of experience in business development, managed services, technical support, or partner programs, ideally within enterprise SaaS or cloud environments

• Demonstrate strong experience in go-to-market strategy and product/service lifecycle management

• Show a proven track record of driving revenue growth in complex, matrixed organisations

• Work with enterprise customers, telecoms, carriers, or channel partners across EMEA and/or APAC

• Apply commercial acumen to translate technical concepts into business value

• Use strong analytical skills to conduct market analysis, track KPIs, and drive data-based decisions

• Understand regional regulatory and compliance requirements

• Leverage experience with cloud marketplaces, GSI motions, or technology alliances

Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.