What you can expect

In this role you will grow adoption and deployment of Zoom Contact Center (CCaaS), Zoom Virtual Agent, and Zoom Engagement Management capabilities (WFO/WFM). Increasing awareness across current Zoom customers as well as acting as a market evangelist within new Zoom customers and customer prospects is our overarching mission. This role is based in Tokyo, and reports to Head of CX Sales, APJ based in Australia.

About the Team:

The ZCX team is a passionate, high-performing group driving Zoom’s next growth chapter. We combine deep CX industry knowledge with a partner-first mindset to help organizations of all sizes transform their customer engagement. Through collaboration with our internal sales teams, channel partners, product and customer success teams, we deliver innovative, scalable solutions that redefine how businesses connect with their customers. You’ll be joining a dynamic, collaborative team that thrives on innovation, empowerment and shared success.

What we’re looking for

• Have 10+ years Experience of Telephony Contact Center Sales Experience (Cloud & Premises PBX), and any team leader experience is strongly required

• Have a fluent Business Japanese & English (This role is based in Tokyo)

• Experience working within strategic Enterprise accounts

• Experience leading others with product/services training; demo and sales guides; learning and training materials

• Experience utilizing Customer Relationship Management (CRM) tool

• Able to travel as needed

期待される役割この役割では、Zoom Contact Center (CCaaS)、Zoom Virtual Agent、および Zoom Engagement Management 機能 (WFO/WFM) の導入と展開を促進していただきます。既存の Zoom 顧客における認知度の向上、および新規 Zoom 顧客や見込み顧客における市場エバンジェリストとしての活動が、私たちの包括的なミッションです。このポジションは東京を拠点とし、オーストラリアを拠点とする APJ CX Sales 責任者に報告します。

チームについてZCX チームは、Zoom の次なる成長段階を推進する情熱的でハイパフォーマンスなグループです。私たちは、深い CX 業界知識とパートナーファーストのマインドセットを組み合わせ、あらゆる規模の組織が顧客エンゲージメントを変革できるよう支援しています。社内営業チーム、チャネルパートナー、製品およびカスタマーサクセスチームとの協力を通じて、企業が顧客とつながる方法を再定義する革新的でスケーラブルなソリューションを提供しています。イノベーション、エンパワーメント、そして共有された成功を重視する、ダイナミックで協力的なチームに参加していただきます。

求める人材- テレフォニーコンタクトセンター営業経験 (クラウドおよびオンプレミス PBX) を 10 年以上有し、チームリーダー経験を強く求めます

• ビジネスレベルの日本語および英語力を有すること (このポジションは東京を拠点とします)
• 戦略的エンタープライズアカウントでの業務経験
• 製品/サービストレーニング、デモおよび営業ガイド、学習およびトレーニング資料を用いた他者への指導経験
• 顧客関係管理 (CRM) ツールの使用経験
• 必要に応じて出張が可能であること

Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.