Java Senior Developer (San Jose, CA)

What you can expect As a member of the backend engineering team, you will work on high-availability microservices that are the foundation of Zoom Contact Center. You will be part of a dynamic, collaborative environment focused on clean architecture, system reliability, and performance at scale.

About the Team:

Zoom Contact Center is Zoom’s next-generation cloud-based customer engagement platform. We provide intelligent, scalable, and real-time communication solutions for enterprises of all sizes. Our mission is to build a seamless experience that empowers support and sales teams to better serve customers—through voice, video, chat, and beyond.

Responsibilities

• Designing and implement scalable, secure, and reliable backend services using Java and Spring Boot.

• Implementing and improving monitoring, logging, and alerting to ensure system health, availability, and observability.

• Working closely with cross-functional teams to translate business requirements into technical solutions and deliver high-quality features to customers.

• Building and maintaining integrations with storage and search systems including MySQL, DynamoDB, Redis, MongoDB, and Elasticsearch.

• Participating in on-call rotations, proactively respond to production incidents, and drive root cause analysis and long-term fixes.

• Supporting CI/CD pipelines, automate tests, and ensure production system health and stability.

• Participating in system design reviews, code reviews, and technical deep dives.

• Triaging customer issues and contribute to long-term platform quality and performance.

What we’re looking for

• Hold a BS or MS in Computer Science, Engineering, or a related field (or equivalent practical experience).

• Bring 5+ years of software engineering experience building large‑scale distributed systems.

• Demonstrate solid programming skills in Java with solid Spring Boot experience.

• Apply a strong understanding of relational and NoSQL databases, including MySQL, DynamoDB, Redis, MongoDB, and Elasticsearch.

• Design and maintain RESTful APIs and backend microservices, while also leveraging performance optimization, multithreading, caching strategies, and scalability techniques.

• Work comfortably with CI/CD pipelines, containerization, and cloud‑native development (e.g., AWS ECS, S3, Elastic Cache).

• Bring experience working on contact center, communication, or customer service platforms.

• Bring experience with observability stacks (e.g., Prometheus, Grafana, ELK) and incident response.

• Have exposure to frontend or full‑stack development.

• Communicate clearly and collaborate effectively with a focus on practical execution, and demonstrate the ability to learn quickly and thrive in a dynamic team environment.

Salary Range or On Target Earnings:

Minimum:

$124,000.00

Maximum:

$271,200.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application – take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step.