About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About You and The Role

Zipline is seeking Ground Systems Technicians who have solid first principles and hands on skills, sound judgment, excellent interpersonal skills and high standards. Success will require attention to detail, a safety-oriented attitude, flexibility, and enthusiasm for installing and maintaining the cutting-edge systems that facilitate our autonomous systems.

What You'll Do

• Install, configure, and commission ground systems installations at new Zipline sites. This includes Quality Control and Assurance of installed Electrical and Network systems with issue resolution as needed.

• Diagnose and resolve basic electrical/network problems, system faults, and site issues limited to basic configuration (i.e. no electrician level tasks)

• Perform maintenance and upgrades with the goal of maximizing uptime and reliability.

• Work with engineering & cross-functional teams to document and resolve tickets using company IT ticketing platforms.

• Manage accountability programs for tools, calibration equipment, and vehicles.

• Maintain records of installations, surveys, maintenance actions, and troubleshooting steps.

• Ensure compliance with safety protocols, electrical standards, published manuals and SOPs.

• Contribute to creating and updating SOPs, troubleshooting guides, and installation standards.

• Successfully complete and continuously maintain all required training(s) and certifications.

• Bring a safety first mindset to all tasks.

What You'll Bring

Basic Qualifications:

• Basic knowledge: mechanical, residential/light commercial electrical, and basic office software

• Attention to detail and compliance with installation standards and manuals

• Organizational skills, inventory management, material handling equipment, Mechanical/Electrical assembly experience

• A strong safety culture, with experience in following and implementing safety procedures for mechanical, electrical and automation systems.

• Comfortable working outdoors year-round in varying weather conditions.

• Must be able to support shift work including, but not limited to days/evenings, weekends, etc. with travel up to 20%, as necessary

• Will experience 80% + travel in first 3 months including offsite/remote training

• Must be eligible to work in the U.S.and have a valid US Driver's License

• Ability to lift and or move up to 55 pounds.

Preferred Qualifications (Electrical):

• Desired knowledge: Electrical and Electrical Systems (to include network/low voltage)

• Familiarity with material handling equipment (warehouse forklift, pallet jack)

• Adaptability to changing work environments, technologies, and procedures

• Ability to diagnose problems, develop and implement novel fixes to time-sensitive problems.

• OSHA 30

Preferred Qualifications (Construction):

• Desired knowledge: General construction, Heavy Steel Erection

• Ability to read / interpret Construction and technical drawings

• Familiarity with material handling equipment (warehouse forklift, pallet jack)

• Adaptability to changing work environments, technologies, and procedures

• Ability to diagnose problems, develop and implement novel fixes to time-sensitive problems.

• OSHA 30

What Else You Need to Know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

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