Clinical Support Representative - Upper Extremities

Zimmer Biomet seeks a Clinical Support Representative for Upper Extremities in Far North Queensland. The role involves providing clinical service, case support, and advice to surgeons, theatre teams, and healthcare professionals. Candidates must hold a degree in Health, Nursing, Physiotherapy, Science, Business, Marketing, or a related discipline, and demonstrate strong communication, organisational, and technical skills. The position requires frequent travel within the assigned territory and occasional travel outside. Experience in an operating theatre or the medical device/orthopaedic industry is desirable, as is prior sales or clinical support experience. The successful candidate will be proactive, detail-oriented, and committed to supporting sales objectives and maintaining strong stakeholder relationships. The Clinical Support Representative – Upper Extremities at Zimmer Biomet plays a vital role in supporting surgeons, theatre teams, and healthcare professionals across Far North Queensland. This position is designed for individuals who are clinically driven and thrive in high-pressure operating environments. The successful candidate will provide expert clinical service, advice, and case support to ensure optimal patient outcomes. The role emphasises building strong professional relationships, driving the utilisation of Zimmer Biomet solutions, and maintaining high standards of patient-focused support. Candidates will benefit from a supportive work environment, development opportunities, and a culture of recognition, as explicitly outlined in the job description.

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

We’re looking for a clinically driven Upper Extremities Clinical Support Representative to support surgeons, theatre teams and healthcare professionals across Far North Queensland. This role is ideal for someone who thrives in the operating theatre, enjoys being a trusted clinical partner, and takes pride in delivering exceptional patient-focused support.

You may come from an established orthopaedic or medical device clinical support background, or you may be an Allied Health professional (such as a Physiotherapist) with strong upper limb anatomy knowledge who is ready to transition into the medical device space.

What matters most is your clinical credibility, attention to detail, and commitment to delivering outstanding support in high-pressure environments.

The successful candidate will need to be based in either Mackay, Cairns or Townsville and some travel between cities will be required.

How You'll Create Impact

You will:

• Support sales objectives by providing high-quality clinical service, advice and case support to customers

• Build and maintain strong professional relationships with surgeons, registrars, nurse unit managers, theatre staff, CSSD teams and other key stakeholders

• Drive appropriate utilisation of Zimmer Biomet solutions by ensuring the right product is available for the right patient

• Manage nurse, registrar and surgeon engagement through lead identification, case management and structured product in-service training

• Ensuring timely return and tracking of instrument sets post-procedure

• Developing and maintaining surgeon-specific surgical technique and workflow documentation

• Provide case support outside your defined territory when required

• Actively support the Sales team in the execution of the Sales Plan and achievement of annual targets

What Makes You Stand Out

Essential

• Degree qualification in Health, Nursing, Physiotherapy, Science, Business, Marketing or a related discipline

• Strong communication skills with the ability to build trust and influence clinical stakeholders

• Ability to become technically proficient across the assigned product portfolio

• Excellent organisational and time management skills

• Ability to quickly learn and retain complex clinical and technical information

• A proactive, positive and solutions-focused mindset

Desirable

• Previous experience working in an operating theatre environment

• Working knowledge of the medical device or orthopaedic industry

• Previous experience in sales or clinical support (healthcare preferred)

Travel Expectations

• Frequent travel within the assigned territory (up to 90%)
• Occasional out-of-territory, interstate or overseas travel as required

EOE/M/F/Vet/Disability

• At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Responsibilities
• Support sales objectives by providing high-quality clinical service, advice, and case support to customers.
• Build and maintain strong professional relationships with surgeons, registrars, nurse unit managers, theatre staff, CSSD teams, and other key stakeholders.
• Drive appropriate utilisation of Zimmer Biomet solutions by ensuring the right product is available for the right patient.
• Manage nurse, registrar, and surgeon engagement through lead identification, case management, and structured product in-service training.
• Ensure timely return and tracking of instrument sets post-procedure.
• Develop and maintain surgeon-specific surgical technique and workflow documentation.
• Provide case support outside the defined territory when required.
• Actively support the Sales team in the execution of the Sales Plan and achievement of annual targets. Skills
• Strong communication skills with the ability to build trust and influence clinical stakeholders are essential.
• Ability to become technically proficient across the assigned product portfolio is required.
• Excellent organisational and time management skills are necessary.
• A proactive, positive, and solutions-focused mindset is expected.
• Ability to quickly learn and retain complex clinical and technical information is important.
• Previous experience working in an operating theatre environment is desirable.
• Working knowledge of the medical device or orthopaedic industry is advantageous.
• Previous experience in sales or clinical support (healthcare preferred) is considered beneficial. Education
• A degree qualification in Health, Nursing, Physiotherapy, Science, Business, Marketing, or a related discipline is required.