Sales Associate I

The Sales Associate I at Zimmer Biomet is an entry-level role focused on supporting the sales team and healthcare providers in hospitals or ambulatory surgery centres. Responsibilities include providing technical, clinical, and logistical support, building relationships with surgeons, and ensuring accurate use of Zimmer Biomet products. The role requires foundational knowledge of orthopaedic surgical protocols, strong communication skills, and the ability to travel up to 50%. Candidates must have an associate's degree, medical certification, or equivalent education and experience, and be able to carry up to 50 lbs. The expected compensation range is $60,000–$70,000. The position offers opportunities for development and requires adaptability, attention to detail, and a collaborative approach.

The Sales Associate I at Zimmer Biomet is an entry-level position focused on providing technical, clinical, and logistical support to the sales team and healthcare providers within hospitals or ambulatory surgery centres. This role is essential in ensuring the successful delivery of surgical cases and high customer satisfaction, while building foundational expertise in Zimmer Biomet’s implants, instruments, and technologies. The position offers opportunities for professional growth, including pathway to higher-level roles, and requires strong collaboration with surgeons, operating room staff, and internal teams. Compensation for this role ranges from $60,000 to $70,000, with additional benefits such as wellness incentives and competitive total rewards.

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

The Sales Associate I reports to the sales team lead or their designee (RSD/RSM or others) within a territory or region. This entry-level role provides technical, clinical, and logistical support to the sales team and healthcare providers in hospitals or ambulatory surgery centers. The Sales Associate I builds foundational expertise in Zimmer Biomet’s implants, instruments, and technologies while offering on-site guidance to surgeons and operating room staff. This role supports the broader sales team and serves as a key contributor to ensuring the success of surgical cases and high customer satisfaction. This developmental position acts as a pathway to Sales Associate II and III.

How You'll Create Impact

• Attends and participates in weekly and monthly sales team meetings as a valuable contributor.
• Builds strong relationships with key surgeons and continue to drive knowledge and expertise to cover prioritized Zimmer Biomet and Med Tech products through procedures with clinical proficiency.
• Supports the sales team by providing excellent customer service and support, identifying customer buying signals, gather competitive intelligence, and looking for opportunities to upsell or cross with existing customers.
• Coordinates surgery schedule including templating for cases, requests implants and instruments through SMS.
• Post-procedure ensures all Zimmer Biomet products used are properly accounted for billing inventory replenishment.
• Provide on-site and remote clinical support, education training with a problem-solving mindset to surgeons and OR staff.
• Assist in implementing and integrating medical devices or clinical solutions into clinical practice.
• Act as a product expert, delivering technical support during procedures, demonstrations, and evaluations.
• Collaborate with sales and marketing teams to support product launches and customer engagement initiatives.
• Gather clinical feedback from end-users and relay insights to internal teams for product development and improvement.
• Support clinical trials, including site initiation, training, monitoring, and documentation as needed.
• Ensure compliance with regulatory and ethical standards in all clinical interactions.
• Provides after hour and/or evening case coverage and add on case coverage for team and/or territory. Includes weekend and on-call case coverage and add on case coverage for team and/or territory.
• Collaborate with and provide sales support for team and/or territory, which includes the transportation of Zimmer Biomet instruments and implants for day, evening, add on or weekend cases.
• Remains attentive to detail to ensure implants and instruments are accurate, clean, and complete, reviews surgical plans thoroughly before each case, and prevents costly errors through prep and vigilance.
• Strictly adheres to all policies and SOPs regarding the interaction with HCP (Health Care Professionals), product handling and complaints, expense reporting, sales activities and training.

This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.

What Makes You Stand Out

• Must be mobile and willing to travel.
• Willing and capable of carrying weights up to 50 lbs.
• Foundational knowledge of orthopedic surgical protocols, instrumentation, and sterile techniques.
• Effective verbal and written communication, translating technical knowledge into practical guidance.
• Displays professionalism and presence through a composed, confident, and respectful demeanor in clinical settings.
• Builds trust and credibility with clinical staff and surgeons.
• Attention to detail in reviewing surgical plans, prepping instruments, and ensuring case accuracy.
• Strong team orientation and collaboration with sales reps, hospital staff, and peers.
• Organizational skills to manage multiple facilities, priorities, and documentation.
• Proactive in preparation, including reviewing case schedules and equipment readiness.
• Remains adaptable and learning focused by quickly learning new products, procedures, technologies, adjusting to surgeons’ preferences and variations, and embracing feedback to improve clinical acumen continuously.
• Communicate clearly in verbal and written form in English.
• Perform all other duties as assigned.

Your Background

• A minimum of an associate's degree, medical certification, or equivalent education and experience is required.
• 0-2 years of sales or sales service experience in medical device or surgical.

Physical Requirements

Travel Expectations

Up to 50%

Expected Compensation Range: $60,000 - $70,000

EOE/M/F/Vet/Disability

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a

Responsibilities:

• Responsible for attending and participating in weekly and monthly sales team meetings as a valuable contributor.
• Play a key role in shaping strong relationships with key surgeons and driving knowledge of Zimmer Biomet and Med Tech products through clinical proficiency.
• Help drive innovation in customer service by identifying buying signals, gathering competitive intelligence, and looking for upsell or cross-sell opportunities.
• Take ownership of coordinating surgery schedules, templating for cases, and requesting implants and instruments through SMS.
• Deliver high-quality on-site and remote clinical support, education, and training to surgeons and operating room staff.
• Collaborate cross-functionally to implement and integrate medical devices or clinical solutions into clinical practice.
• Lead efforts to act as a product expert, delivering technical support during procedures, demonstrations, and evaluations.
• Support clinical trials, including site initiation, training, monitoring, and documentation as needed.
• Ensure compliance with regulatory and ethical standards in all clinical interactions.

Skills:

• Foundational knowledge of orthopaedic surgical protocols, instrumentation, and sterile techniques is required.
• Effective verbal and written communication skills, with the ability to translate technical knowledge into practical guidance, are essential.
• Professionalism and presence are maintained in clinical settings, building trust and credibility with clinical staff and surgeons.
• Attention to detail in reviewing surgical plans, prepping instruments, and ensuring case accuracy is necessary.
• Strong team orientation and collaboration with sales representatives, hospital staff, and peers are important.
• Organisational skills to manage multiple facilities, priorities, and documentation are required.
• Adaptability and a proactive approach to learning new products, procedures, and technologies are valued.
• Clear verbal and written communication in English is required.

Education:

• A minimum of an associate's degree, medical certification, or equivalent education and experience is required.