About the team

At Zillow, the top real estate website in the U.S., we’re on a mission to help people get home. We’re building innovative, connected, and equitable solutions that support every step of the moving journey—whether buying, selling, renting, or financing.

Talent Acquisition plays a critical role in enabling this mission. Our team partners closely with business leaders to attract and hire the talent that powers Zillow’s customer experience, service delivery, and revenue-driving operations.

About the role

As a Manager, Recruiting, you will lead a Mexico-based team of recruiters supporting hiring across Zillow’s U.S. Customer Operations organization, including roles in Connections, Customer Experience, Customer Support, and field-based teams. This team will also flex to support other areas of the business as hiring needs evolve.

This is a people leadership role focused on delivering high-quality hiring outcomes at scale. You will oversee end-to-end recruiting delivery, partner with business leaders on hiring plans, and ensure your team operates efficiently while delivering a consistent and positive candidate experience.

You Will Get To

• Lead and develop a high-performing recruiting team based in Mexico, supporting U.S. hiring, providing coaching, setting clear goals, and driving accountability

• Own hiring delivery across Customer Operations roles, ensuring your team meets targets for speed, quality, and candidate experience across high-volume and class-based hiring

• Partner with hiring managers and operational leaders to align on hiring needs, workforce plans, and timelines, translating demand into effective recruiting strategies

• Drive operational excellence through data, using pipeline health, conversion metrics, and performance insights to identify gaps and improve efficiency

• Improve and scale recruiting programs and processes, including class-based hiring, workflows, and candidate experience, in partnership with cross-functional teams

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.

Who you are

• 5–8 years of recruiting experience, including experience supporting high-volume or customer-facing roles

• 1–3 years of people management experience leading recruiters

• Experience operating in fast-paced, metrics-driven hiring environments

• Strong ability to coach and develop recruiters while driving team performance

• Comfortable partnering with business leaders and influencing hiring decisions

• Data-driven, with experience using recruiting metrics to guide decisions

• Strong organizational and operational skills, with a focus on execution and delivery

• Effective communicator with the ability to build relationships across teams

• Experience working in or supporting regional or global teams is a plus

• Must be physically based in Mexico.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.