About the team

This is a key leadership role responsible for supervising the day-to-day operations of our Title function, specifically overseeing our India-based title team. You will focus on team productivity, workflow execution, and maintaining the integration between offshore work and US stakeholders. Reporting to a Title Senior Manager or Operations Director, you will implement established strategies, refine existing processes, and use performance data to ensure the team meets speed and quality targets.

Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow’s mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.

About the role

You Will Get To:

• Directly supervise and develop a team of Title Review Specialists and Coordinators, providing daily guidance and performance coaching.

• Oversee daily workflow including order management, title review, and curative coordination to ensure hand-offs to processing and closing are seamless.

• Maintain and update SOPs for title ordering and review, ensuring the team follows documented processes consistently across shifts.

• Monitor operational metrics such as cycle times, defect rates, and SLA adherence, taking immediate action when performance drifts from targets.

• Coordinate with cross-functional partners in Mortgage Operations and Compliance to resolve daily escalations and ensure title work meets regulatory standards.

• Assist in vendor relations by monitoring the performance of external title partners and escalating service issues as needed.

• Execute quality control checks to ensure title commitments and curative actions meet internal standards and state requirements.

• Facilitate onboarding and training for new hires, ensuring they are proficient in ZHL’s specific playbooks and tools.

This role has been categorized as an Office position. “Office” employees regularly work at the Zillow India office for approximately 80 to 100 percent of their time each month. Employees must live within a reasonable commuting distance of the office. Zillow has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.

In addition to a competitive base pay, employees in this role are eligible for incentive compensation subject to applicable laws and relevant Zillow policies. Actual amounts will vary depending on experience, performance and location.

Who you are

• Experienced Leader: 3–5 years in mortgage operations or title/settlement, with at least 1–2 years of experience in a supervisory or team lead capacity.

• Subject Matter Competency: Strong understanding of title products, curative work, and how title defects impact the mortgage timeline from application to funding.

• Data-Informed: Ability to use reports and dashboards to track team productivity and identify areas for process improvement.

• Effective Coach: Skilled at running 1:1s, delivering feedback, and helping team members meet their professional goals.

• Adaptable: Comfortable working with remote/offshore teams across different time zones and maintaining clear communication lines.

• Organized: Able to manage high volumes of tasks and prioritize effectively in a fast-paced environment.

• Tech-Savvy: Familiar with Loan Origination Systems (LOS) and title platforms; able to troubleshoot basic system issues for the team.

• Working Arrangement: Onsite- This role is based in Bangalore, and all work related activities are expected to be completed in Bangalore. The role requires onsite work 4 days per week, with 1 remote working day per week. The shift is 9:00 AM - 5:00PM PST.

Preferred Qualifications:

• Experience working with offshore or shared service centers.

• Familiarity with centralized title platforms or third-party vendor portals.

• Knowledge of standard US mortgage compliance (TRID, RESPA) as it relates to title.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers.

As the most-visited real estate platform in the U.S., Zillow helps millions of customers navigate buying, selling, financing, and renting with greater ease and confidence. Our teams in India play a critical role in building and scaling the technology, products, and operations that power this experience.

Whether you’re working in tech, operations, or shared services, you’ll collaborate with global partners to solve meaningful problems and help more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the U.S.. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, maternity status, HIV status, or veteran status. Reasonable accommodations will be provided to candidates with disabilities, in accordance with applicable policies.