Req ID 84884 | Istanbul – Aftermarket, Türkiye, ZF Services Türk San. ve Tic. A.Ş.

Customer Competency Center

• Reporting Specialist

We are strengthening our team in Customer Service at our location in Istanbul/Sultanbeyli.

What you can look forward to as Customer Competency Center

• Reporting Specialist:

• Ensure proper handling of customer requests and feedback across internal platforms; provide training when required

• Monitor CCC performance indicators, prepare comprehensive KPI reports

• Contribute to digital transformation initiatives and support ongoing process improvement activities

• Report system errors on platforms, coordinating with the appropriate teams to ensure prompt resolution

• Manage annual agreements, prepare and update sales reports, provide analytical insights and reports

• Organize campaign data and manage incoming requests through the Sales Support pool

• Ensure process quality compliance and keep documentation and workflows up to date

Your profile as Customer Competency Center

• Reporting Specialist:

• Bachelor’s degree in Industrial Engineering, Information Systems, Econometrics, Statistics, or a related field with several years of of similar experience

• Proficiency in MS Office applications and advanced English

• Preferably experienced with SAP systems and Power BI reporting tools

• Strong communication abilities with a customer oriented mindset

• Excellent problem solving skills and a solution focused Approach

• High eagerness to learn, commitment to continuous improvement, and ability to adapt to a fast paced work environment

Why you should choose ZF in Istanbul:

• Health Insurance

• Life Insurance

• Annual Bonus System

• Monthly Heating Aid

• Marriage, Birth, Annual Leave Allowance, and Gift Cards

The compatibility of work and family life is firmly anchored at ZF. For more information, please visit www.zf.com/berufundprivatleben.

• Be part of our ZF team as Customer Competency Center
• Reporting Specialist and apply now!

Contact

Onur Benli

+49 211 584 2184