Req ID 84987 | Groot-Bijgaarden, Belgium, ZF Services Belgium NV

About the team:

We are strengthening our Customer Competence Center Benelux team at our location in Groot-Bijgaarden. The position is limited to 18 months.What you can expect as Customer Competence Center Support (m/f/d):

• Collect and verify information required to prepare accurate quotations and standard customer orders.

• Identify required parts and materials using the appropriate catalogues and reference tools.

• Convert approved quotations into confirmed orders, ensuring all details are complete and correct.

• Monitor the end‑to‑end logistics process, proactively communicating any changes in delivery schedules to customers and internal stakeholders.

• Process and issue invoices for completed orders in a timely and accurate manner.

• Manage and resolve customer complaints, ensuring issues are handled efficiently and maintaining a high level of customer satisfaction.

Your profile as Customer Competence Center Support (m/f/d):

• Relevant experience in customer support, preferably within a technical or industrial environment.

• Basic understanding of ZF products, solutions, and processes.

• Interest in automotive/ technical environment.

• Strong initiative, with the ability to take ownership of tasks and proactively resolve customer issues.

• Excellent listening skills, ensuring accurate understanding of customer needs and expectations.

• Demonstrates and promotes ZF Way principles, including collaboration, accountability, customer focus, and continuous improvement.

• Business level proficiency in Dutch and conversational level in French.

• Basic knowledge of English or German is a plus.

Be part of our ZF team as Customer Competence Center Support (m/f/d) - limited and apply now!

Contact

Susann Aszyk

+49 211 584 2120