Job Description

Zendesk is looking for a performance driven and people minded individual as our Sales Leader (Enterprise)based in Singapore. This is an outstanding opportunity to lead/manage a team of sales specialists in one of our key, strategic global markets of Singapore, Philippines, Malaysia and Thailand. The role of Sales Manager will be tasked with rapidly the business in one of the most exciting markets for a fast-growing SaaS company.

Reporting into the Regional Vice President of Sales for Asia and working with the Asia leadership team, this role will be responsible for helping to develop a long term growth plan for the territory and executing against that plan. Leading the team to expand our partnerships and develop new business with key accounts across the country you will be experienced in establishing relationships with key go to market partners in SEA and using those relationships to help deliver world-class sales & customer service across the territory.

We seek an outstanding and experienced sales leader who will develop and execute a varied sales strategy to gain market share and build the highest levels of customer and team satisfaction.

Responsibilities:

• Working with the regional GTM team (from Enterprise Sales, Marketing, Pre-Sales, Success, Services and the Sales Development) to build and execute on a regional sales plan

• Provide strong leadership, vision and direction.

• Working with our regional Alliances team to identify, source, onboard appropriate channel & alliances partners and to drive revenue through both direct and indirect channels.

• Set and execute customer acquisition strategy across Direct inbound and through our Partner ecosystem.

• Be accountable for the attainment of assigned new customer acquisition financial performance targets and implement strategies for expansion

• Ongoing mentoring and development of the sales team, includes recruiting, on-boarding and training new sales reps and sales managers.

• Reporting on all aspects of the business to the Executive Leadership team.

• Lead overall sales process, set appropriate metrics for sales funnel management

• Plan and lead at both the strategic and operational levels

Requirements:

• 15+ years in software/SaaS (ideally in a CX, CRM, AI)

• 4+ years of sales leadership experience with 6-8 seniors AEs in the team within software/SaaS organizations on a SEA regional role.

• Experience sales teams selling to enterprise accounts & closing deals ranging from <$100KARR to $1M+ ARR deal.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.