Job Description

At Zendesk, we are committed to fostering a culture of excellence, collaboration, and innovation. We believe that strong administrative support is key to our success, inviting motivated individuals to join us and grow within an inspiring and dynamic environment.

About the Role:

We are looking for a detail-oriented, proactive Administrative Assistant to provide essential support to our teams. This role involves expert, agile management of calendars, travel arrangements, expense reporting, and day-to-day administrative operations in our Pune office. We seek an ambassador of culture and a reliable collaborator who values service excellence and thrives in a fast-paced, team-oriented setting. If you are organized, communicative, able to navigate ambiguity, and eager to grow your career, this position could be the right opportunity for you.

Key Responsibilities:

• Orchestrate complex calendaring across multiple executives, site lead, and teams to ensure seamless scheduling and prioritization across multiple time zones.

• Coordinate all aspects of domestic and international travel arrangements, including flights, accommodations, transportation, and detailed itineraries.

• Process and reconcile expense reports accurately and timely, maintaining compliance with company policies.

• Serve as a dependable point of contact for internal teams and external partners, promoting exceptional service and clear communication.

• Collaborate closely with other administrative staff to streamline workflows and share best practices across departments while embracing complexity.

• Assist with coordinating meetings, events, logistics, and cross-functional projects toward timely execution while enhancing team collaboration and productivity.

• Maintain organization and support special projects as needed, contributing to operational excellence.

Qualifications:

• Proven experience in an administrative assistant or similar role, preferably supporting multiple stakeholders across a globally dispersed business.

• Exceptional organizational skills with a strong ability to manage heavy calendaring and detailed travel logistics.

• Strong interpersonal and communication skills, demonstrating a service-oriented mindset.

• Reliable collaborator who thrives in teamwork; embraces continuous learning and growth.

• Ability to handle multiple competing priorities with professionalism and attention to detail.

• Proficiency with expense management systems and office productivity tools (e.g., Google Workspace, Zoom, Slack).

Why Join Us?

At Zendesk, your contributions make an impact every day. We support your growth by offering opportunities to expand your skills and take on new challenges in a collaborative, service-focused environment. Join us to be part of a team that values dedication, excellence, and mutual success.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.