Job Description

Reports to: Regional Vice President, Asia Sales

About the Role

Are you a seasoned sales leader with deep experience in Commercial and Enterprise sales across Greater China? Zendesk is looking for a driven Senior Sales Manager to lead our Commercial and Enterprise sales teams exclusively across the GCR region (Mainland China, Hong Kong, Taiwan). This is a critical leadership role focused on driving market growth, building an elite team, and delivering operational excellence in a complex, competitive landscape.

Based in Singapore, you will report directly to the RVP, Asia Sales, and lead the sales teams focused on Commercial & Enterprise accounts. Your responsibilities will include shaping go-to-market strategies, coaching high-performing sales professionals, and driving customer success to maximize revenue growth.

Fluency in Mandarin and strong cultural insight into the GCR market are essential to build strong relationships with customers and partners.

What You’ll Be Doing

• Lead, mentor, and manage the Commercial and Enterprise sales teams for the Greater China region to consistently meet and exceed quota.

• Develop and execute sales strategies tailored to the GCR market dynamics for Enterprise and Commercial segments.

• Build trusted advisor relationships with senior-level stakeholders and key accounts across industries.

• Collaborate closely with marketing, product, customer success, and channel partners to optimize the end-to-end sales cycle and customer experience.

• Own pipeline management, accurate forecasting, and deal progression to support regional sales targets.

• Use data-driven insights and Salesforce dashboards to monitor and enhance sales team performance and market coverage.

• Act as the voice of the customer in internal strategic discussions to inform product and service improvements.

• Hire, develop, and retain top sales talent with an emphasis on coaching and career growth.

• Navigate the complexities of the GCR business environment with cultural sensitivity and agility, ensuring full compliance with local regulations and practices.

What You’ll Bring to the Role

• Based in Singapore with a strong track record of leading Commercial and Enterprise sales teams focused exclusively on the Greater China region (Mainland China, Hong Kong, Taiwan).

• Native or business-fluent level Mandarin proficiency is required; Cantonese skills are a plus.

• 12+ years of successful sales experience with year on year quota achievement in the Enterprise segment, with at least 4 years in sales leadership roles managing Enterprise and Commercial sales teams( SaaS sales) preferably in CX, CRM, AI or related sectors.

• Proven ability to deliver consistent revenue growth in complex, fast-paced sales environments.

• Experience leading both direct sales and working with channel partners in the GCR market.

• Strong analytical skills with expertise in sales forecasting, pipeline management, and performance metrics using Salesforce or equivalent CRM tools.

• Comfortable engaging and influencing senior executives internally and externally.

• Demonstrated skills in hiring, developing, and retaining high-performing sales professionals.

• Strategic and operational mindset balancing big-picture vision and detail execution.

• Deep understanding of GCR market dynamics, customer buying behaviors, and competitive landscape.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.