Job Description

Overview:

The Finance & Strategy team serves as trusted advisors to the company, informing and guiding critical C-level decisions through insightful analyses & thought partnership. We are looking for a bright, driven individual who will succeed in a fast-paced environment and support our team in making sound recommendations that will allow the company to succeed on our mission to power exceptional service for every person on the planet.

The primary function of a Senior Finance Manager is to influence and create strong, trusted relationships across business leaders. They will need to leverage high-precision forecasting and build complex financial models to communicate actionable insights and influence business impacting decisions. Your impact will be felt immediately as you partner with Product & Engineering leaders to build financial and KPI models to scale our Product Roadmap.

Responsibilities:

• Serve as the lead partner to Product Development leadership, from day-to-day operational decisions to large-scale strategic shifts, by providing accurate financial and non-financial information and analyses for their business decisions.

• Financial modeling for Product launches including opportunity sizing (TAM, SAM, SOM) ARR target alignment, COGS inputs, and operating expenses across key stakeholders.

• Perform relevant ongoing and ad hoc analyses and synthesize complex data into actionable insights and strategic recommendations to drive value engineering opportunities and business results. Includes continued work on developing a value based methodology and understanding portfolio investment levels in our products.

• Deliver relevant, timely and accurate reporting on existing and new key financial and operational metrics against strategic goals. Maintain, monitor and analyze historical and forecasted KPI reporting with specific focus on identifying emerging trends, revealing opportunities, managing risks, and providing insights about the drivers of performance and return on investment.

• Establish processes and drive process improvements in collaboration with cross-functional teams to optimize financial systems, improve forecast accuracy, create tools, and improve operating processes.

• Own standardized financial monthly / quarterly budgeting and internal / external reporting processes through disciplined execution of deliverables. Apply good understanding of accounting in order to produce accurate forecasts; work closely with Controller’s group to ensure accuracy and completeness during period-end close.

Minimum Requirements:

• 10+ years of technology, banking, private equity, corporate finance, economics or consulting experience in a fast-paced industry.

• Advanced skills in building scalable financial models (via Excel or Google suite), with ability to understand and translate how their inputs/outputs determine business outcomes.

• Strong analytical aptitude, attention to detail, and problem-solving skills with commitment to achieving quality results - able to understand strategic impact on the wider business and yet operate at a detailed tactical level, digging into the “why” behind the numbers to uncover emerging trends and hidden risks.

• Strong oral and written communication skills and the ability to establish collaborative relationships and influence senior leadership as the role leads to becoming a trusted finance business partner to senior leadership.

• Highly-motivated self-starter comfortable with ambiguity and change. Experience working with tight deadlines and successfully managing multiple priorities simultaneously with minimal direct supervision, having the ability to to translate a vague strategic goal into a structured, scalable financial model.

• Positive attitude with an analytical mindset and desire to learn new things quickly. Team player eager to further develop and grow with us.

• Demonstrate intellectual curiosity and problem-solving skills, with a strong work ethic, reliability, and attention to detail - “get it done” attitude, challenging the status quo.

• Ability to grow and lead finance teams!

• Proficiency in using, managing, and building-out planning tools & applications.

• Experience with financial planning systems (Adaptive, Hyperion).

The US annualized base salary range for this position is $147,000.00-$221,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.