Job Description

About the Role

We are looking for an execution-focused GTM Engineering Manager to lead Salesforce Business System Analysts and Engineers. In this role, you will be driving the delivery of our Prospect-to-Quote and Quote-to-Invoice technology initiatives.

Working closely with our global Sales, Revenue Operations and Architecture teams, you will take strategic roadmaps and turn them into reality. You will manage sprint cycles, oversee day-to-day development across Salesforce, Salesforce CPQ, and Zuora, ensure rigorous code quality, and maintain a high-velocity release schedule. The ideal candidate is a former Salesforce developer or admin who has transitioned into a delivery management role and excels at running high-performing engineering teams while collaborating effectively across global time zones.

Key Responsibilities1. Team Leadership & Agile Delivery

• Lead, mentor, and manage a team of Salesforce Developers, CPQ Specialists, and QA Analysts.

• Act as the Delivery Lead for the GTM Engineering team: run daily stand-ups, sprint planning, backlog grooming, and retrospectives.

• Ruthlessly unblock the development team by clarifying requirements, securing access, and translating complex business logic from global stakeholders into clear, actionable technical user stories.

2. System Execution (Prospect-to-Quote)

• Oversee the hands-on build, configuration, and testing of integrations across our GTM stack, primarily focusing on Salesforce, Salesforce CPQ, Zuora and Gong.

• Ensure the team accurately executes complex CPQ configurations (Quote Lines, Price Rules, Product Bundles, Advanced Approvals) according to the architectural design provided by the global team.

• Manage the integration workflows between top-of-funnel marketing tools (e.g., Marketo) and the core Salesforce CRM.

3. Quality Assurance & Release Management

• Own the release management process (CI/CD) for the Salesforce ecosystem. Coordinate deployments, manage sandboxes, and ensure smooth rollouts with zero downtime.

• Enforce strict development best practices, ensuring the team conducts thorough peer code reviews and maintains comprehensive documentation.

• Act as the final line of defense for QA, validating that the team's output perfectly matches the business requirements before handing it over for User Acceptance Testing (UAT).

4. Global Stakeholder Alignment

• Partner closely with global Business Systems Architects and Rev Ops leaders to absorb the strategic vision and break it down into executable sprints.

• Provide clear, transparent, and regular updates to global leadership regarding sprint velocity, project status, and potential delivery risks.

• Ensure effective communication and maintain necessary overlapping working hours with e.g., US/EMEA stakeholders to ensure tight alignment. Current working hours are 2 PM to 11 PM IST and this could change based on future business needs.

Qualifications Required Skills & Experience:

• 5+ years of experience in Salesforce / GTM Systems execution, with at least2+ years directly managing or acting as a Delivery/Tech Lead for engineering teams.

• Agile/Scrum Expertise:

Deep experience running agile development cycles using tools like Jira, Asana, or Azure DevOps.

• Technical Foundation:

Strong, hands-on background in Salesforce Administration or Development. You must be technical enough to review a CPQ Price Rule or a Salesforce Flow and know if it was built correctly.

• CPQ & GTM Knowledge:

Solid understanding of the Lead-to-Quote lifecycle, specifically how Salesforce CPQ objects interact, and familiarity with Revenue Intelligence tools like Gong.

• Global Collaboration:

Exceptional written and verbal English communication skills, with a proven ability to bridge the gap between global business stakeholders and local technical resources.

Preferred Qualifications:

• Salesforce Certifications (e.g., Salesforce Administrator, CPQ Specialist, or Platform App Builder).

• Experience with automated testing and Salesforce release management tools (e.g., Copado, Gearset, Flosum).

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.