Job Description

The People Team is looking for a highly motivated and organized Executive Assistant to support multiple VPs globally, based in Mexico City. You will provide full calendar management, handle travel and meetings logistics, coordinate events and be flexible to assist with all matters that require our VPs’ attention.

You have excellent verbal, written and organizational skills and ideally, you have a consistent track record of success in supporting VP-level executives in a dynamic work environment. If you have high energy with a fun, empathic attitude and are a mature, professional person who can handle challenging situations with grace and tact, paired with a strong sense of urgency and initiative, this role is for you.

You will:

• Actively maintain the calendar and daily schedule, fielding and prioritising requests

• Handle emails and communications, and communicate with both internal and external parties with a high level of professionalism and diplomacy

• Assist with People Team all-hands meetings and team meetings

• Confidently own logistics, invites, agenda, slide decks, catering, meeting notes and action items

• Handle all travel and expenses in a dedicated, fiscally alert manner

• Contribute to coordination of People Team events

• Ensure and maintain the confidentiality of all appropriate communications and documents

• Support the People leadership team as needed on special projects

• Work with corresponding EA staff to expedite and improve cross-team communication

• Maintain a positive and effective working relationship with all members of the Zendesk team

You have:

• 2+ years of proven success supporting C-level executives in a fast moving and high growth tech/SaaS environment ideally

• A deeply high sense of initiative, urgency and ability to thrive in a dynamic, ever-changing environment

• High professionalism, organisation and detail-orientation

• The ability to handle sensitive and confidential information discreetly

• Incredible time management skills with demonstrated ability to run multiple contending priorities and to constantly re-prioritise

• Excellent project and event management skills

• No problem working on-site in our Mexico office, plus off-hours availability for questions, meetings, projects and/or errands

• A focus on customer service at all levels

• First-class verbal and written communication skills

• Expert level Google Suite knowledge ideally

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.