Job Description

Who we're looking for

Are you an exceptionally skilled and expert accounting professional with heavy knowledge and experience in ASC 606 revenue recognition? Do you have a proven, consistent track record in its application to customer contracts and managing related revenue processes, systems, and policies? If so, we have an exciting opportunity for you to join our outstanding team as a Revenue Recognition Manager.

What you'll be providing

• Fundamental ASC 606 Compliance: You will be an authority helping to define our accounting position in relation to the company’s constantly evolving business landscape. This includes in-depth research into accounting literature for exciting new product releases and innovative pricing models. There will also be the opportunity for practical application at the individual customer contract level.

• Expert Advisory: Serve as a go-to resource for revenue recognition guidance, advising Revenue Operations and Legal on proposed customer contracts and amendments.

• Data-Driven Decisions: Gather, analyze, and interpret data to evaluate the effectiveness of accounting and business practices. You’ll use this information to generate actionable metrics to aid management in making critical strategic decisions.

• Continuous Improvement and Innovation: Team up with key business partners to enhance or improve existing operational processes and systems as well as institute scalable new ones around the company’s revenue policy.

• Systems Data Integrity: Be a champion for clean revenue and contract data. Investigate, troubleshoot, and resolve system revenue discrepancies. Take the lead in identifying and devising solutions for persistent process and system issues.

• Financial Reporting & Audit Support: Own key monthly and quarterly deliverables as well as ad-hoc projects, as well as assist with internal and external audit requests.

What you bring to the role

• Heavy knowledge of ASC 606 Revenue Recognition Standard with experience in the SaaS industry

• Degree in Accounting or Finance, or equivalent professional experience

• CPA or equivalent certification preferred

• Proficiency in accounting software and other related systems (Zuora Billing, Z-Revenue, Net Suite, Salesforce) required

• Strong analytical and problem-solving skills

• Solid cross-functional collaboration abilities

• Detail-oriented and great with time management

• Proven ability to drive projects to completion

• Ability to operate within US work hours

Where We Work

Zendesk is not your average tech company. We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.