Job Description

Our Enterprise Data & Analytics (EDA) is looking for an experienced Senior Data Engineer to join our growing data engineering team. You’ll work in a collaborative Agile environment using the latest engineering best practices with involvement in all aspects of the software development lifecycle.

You will craft and develop curated data products, applying standard architectural & data modeling practices to maintain the foundation data layer serving as a single source of truth across Zendesk . You will be primarily developing Data Warehouse Solutions in Big Query/Snowflake using technologies such as dbt, Airflow, Terraform.

What you get to do every single day:

• Collaborate with team members and business partners to collect business requirements, define successful analytics outcomes and design data models

• Serve as Data Model subject matter expert and data model spokesperson, demonstrated by the ability to address questions quickly and accurately

• Implement Enterprise Data Warehouse by transforming raw data into schemas and data models for various business domains using SQL & dbt

• Design, build, and maintain ELT pipelines in Enterprise Data Warehouse to ensure reliable business reporting using Airflow, Fivetran & dbt

• Optimize data warehousing processes by refining naming conventions, enhancing data modeling, and implementing best practices for data quality testing

• Build analytics solutions that provide practical insights into customer 360, finance, product, sales and other key business domains

• Build and Promote best engineering practices in areas of version control system, CI/CD, code review, pair programming

• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery

• Work with data and analytics experts to strive for greater functionality in our data systems

What you bring to the role:

• Over 5 years of experience building, operating, and maintaining complex data pipelines and ETL workflows in big data environments.

• Strong expertise in Data Modeling and Data Architecture, with hands-on experience in production-grade systems.

• Advanced proficiency in writing complex SQL queries.

• Extensive experience with cloud-based columnar databases, preferably Snowflake, focusing on designing and optimizing data storage and retrieval.

• Proven experience working with dbt (data build tool), including designing, developing, and managing scalable Data Warehouse solutions.

• Ability to work closely with data scientists, analysts, and other stakeholders to translate business requirements into technical solutions. Strong documentation skills for pipeline design and data flow diagrams.

• Intermediate experience with any of the programming language: Python, Go, Java, Scala, we primarily use Python

• Integration with 3rd party API SaaS applications like Salesforce, Zuora, etc

• Ensure data integrity and accuracy by conducting regular data audits, identifying and resolving data quality issues, and implementing data governance best practices.

• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.

Preferred Qualifications

• Hands-on experience with Snowflake data platform, including administration, SQL scripting, and query performance tuning

• Good Knowledge in modern as well as classic Data Modeling

• Kimball, Innmon, etc

• Demonstrated experience in one or many business domains (Finance, Sales, Marketing)

• 3+ completed “production-grade” projects with dbt

• Expert knowledge in python

What does our data stack looks like:

• ELT (Snowflake, Fivetran, dbt, Airflow, Kafka, High Touch)

• BI (Tableau, Looker)

• Infrastructure (GCP, AWS, Kubernetes, Terraform, Github Actions)

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.